Diego Rodríguez
London
Summary
Marketing and Pop Culture specialist with interest in film industry, seeking a Marketing Campaign Manager position. Excellent reputation for resolving problems and improving customer satisfaction. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Marketing Campaign Manager
TerraCycle
London
01.2022 - Current
- Directed marketing projects for 14 markets across Europe supervising the conceptual planning, schedule management and final implementation.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Generated reports detailing campaign performance, customer engagement and engagement trends.
- Continually maintained and improved company's reputation and positive image in the 14 markets served.
- Developed insights on marketing campaigns to assess performance against goals.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Customer Service Manager
TerraCycle
London
01.2020 - 12.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Manager
AllSaints
London
01.2019 - 12.2019
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
Education
Bachelor of Science - History
Universidad De Valladolid
Valladolid06.2009
Skills
- Product Development Budgeting
- Manage Profitability
- Pricing Strategies
- Google Analytics
- Product and Service Specification
- Customer Satisfaction
- Brand Development and Marketing
- Trade Show Coordination
- Managing Employee Relations
- Project Management
- Employee Coaching and Motivation
- Administration and Reporting
- Budgetary Planning
- Report Preparation and Analysis
- Team Management
Film and photography
I am passionate about cinema, with knowledge and interest of all its eras. Currently working on launching Vistarama, a podcast about movies and their history. I am also an amateur photographer with advanced knowledge of the Adobe environment.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Marketing Campaign Manager
TerraCycle
01.2022 - Current
Customer Service Manager
TerraCycle
01.2020 - 12.2021
Customer Service Manager
AllSaints
01.2019 - 12.2019
Bachelor of Science - History
Universidad De Valladolid
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