Summary
Overview
Work History
Education
Skills
Name & contact
Languages
Personal Information
Education
Futebol, Gym, Swimming, Cycling, Running, VideoMaker.
Timeline
Generic
Diego Ramos

Diego Ramos

Elche

Summary

Outgoing and dependable individual with positive attitude and aptitude for fast-paced environments. Possesses solid understanding of customer service principles and effective communication skills. Committed to contributing to team success and creating welcoming atmosphere for customers.

Experienced with customer service, supporting smooth floor operations, and maintaining cleanliness. Utilizes strong communication skills to assist and engage with customers. Knowledge of adapting to changing demands and team collaboration.

Overview

3
3
years of professional experience

Work History

Caretaker

Dorset College
02.2024 - 02.2025
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.
  • Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
  • Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
  • Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.

Floor Staff Member

Maples Hotel
07.2024 - 09.2024
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Utilized customer feedback to improve services and apply best practices.

Kitchen Assistant

O´Connell´s Bar
05.2022 - 09.2022
  • Used kitchen equipment as instructed and to safety protocols.
  • Rotated stock with first-in, first-out methods to ensure strong food safety, hygiene and quality.
  • Helped prevent dishwasher drainage issues through regular cleaning and correct chemical use, in line with manufacturer's instructions.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Improved hygiene standards by consistently demonstrating best practices and reporting non-compliance to senior staff.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
  • Promoted accident prevention through excellent levels of sanitation and cleanliness, minimising health and safety risks.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Operated mixers, cutters and special equipment following health and safety protocols.

Education

Bachelor of Accountant - Accountant

FACULDADE BATISTA BRASILEIRA

Certificate of Higher Education - Finances - CPA 10

ANBIMA

Skills

  • Cleanliness and hygiene
  • Workplace safety
  • Cash handling expertise
  • Patience and empathy
  • Strong teamwork
  • Reliability and punctuality
  • Professional appearance
  • Customer service
  • Store maintenance
  • Shipment receiving
  • Hospitality and accommodation

Name & contact

Languages

Portuguese
Native
English
Upper intermediate (B2)
Spanish
Intermediate (B1)

Personal Information

Education

144 hours

Futebol, Gym, Swimming, Cycling, Running, VideoMaker.

I am a multifaceted creative and athlete person whose life harmonizes rhythm, motion, and storytelling. A passionate musician, I am dedicated sports enthusiast. With a strong love for Futebol, not only play regularly but also follow the sport with deep cultural appreciation, understanding its role in uniting people and shaping identities.

My routine of discipline and endurance into regular gym workouts, swimming, and running, forming a well-rounded approach to physical fitness and mental well-being. Whether in the water, on the road, or under the weights. Adding another dimension to my talents, I like create and edit some videos as Video Maker capturing dynamic moments and crafting compelling visual stories. From sports highlights to creative music visuals.

Driven by curiosity and a desire to connect through multiple forms of expression, I continue to evolve as an artist, athlete, and storyteller.

Timeline

Floor Staff Member

Maples Hotel
07.2024 - 09.2024

Caretaker

Dorset College
02.2024 - 02.2025

Kitchen Assistant

O´Connell´s Bar
05.2022 - 09.2022

Certificate of Higher Education - Finances - CPA 10

ANBIMA

Bachelor of Accountant - Accountant

FACULDADE BATISTA BRASILEIRA
Diego Ramos