Overview
Work history
Education
Timeline
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Diego Gonzalez

Dublin,Ireland

Overview

19
19
years of professional experience

Work history

Senior cabin crew member

TUI Airways
Dublin, Ireland
03.2011 - Current
  • Enhanced airline reputation with excellent communication skills in multi-lingual announcements.
  • Updated passenger manifest accurately before each departure ensuring correct information is always available on board.
  • Adhered strictly to aviation regulations for consistent compliance records.
  • Maintained calm under pressure, successfully handling emergency situations.

Sales manager

Cliff at lyons
Celbridge, Co Kildare
11.2021 - 02.2022
  • Conducted market analysis to identify new opportunities.
  • Boosted gross margin percentages by initiating cost-saving measures.
  • Coordinated promotional campaigns to boost brand visibility.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.

Cabin crew member

Monarch Airlines
Dublin, Ireland
04.2009 - 10.2010
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
  • Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.

Cabin crew member

Futura Airlines
Dublin, Ireland
04.2008 - 09.2008
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
  • Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
  • Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.

Senior cabin crew member

Ryanair
Dublin , Ireland
01.2008 - 04.2008
  • Handled sensitive documents and cash transactions maintaining confidentiality at all times.
  • Administered first aid when necessary, prioritising passenger wellbeing.
  • Assisted in the training of new cabin crew members, raising team competency levels.
  • Liaised effectively with the flight deck crew for smooth operations throughout the journey.

Cabin crew member

Ryanair
Dublin, Ireland
01.2007 - 04.2008
  • Ensured safety regulations compliance for passenger security.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.

Education

Certificate of Higher Education - Science

Colegio Agustinos
Leon
09/1992 - 06/2004

Timeline

Sales manager

Cliff at lyons
11.2021 - 02.2022

Senior cabin crew member

TUI Airways
03.2011 - Current

Cabin crew member

Monarch Airlines
04.2009 - 10.2010

Cabin crew member

Futura Airlines
04.2008 - 09.2008

Senior cabin crew member

Ryanair
01.2008 - 04.2008

Cabin crew member

Ryanair
01.2007 - 04.2008

Certificate of Higher Education - Science

Colegio Agustinos
09/1992 - 06/2004

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Diego Gonzalez