Diego Gonzalez
Dublin,Ireland
Overview
19
19
years of professional experience
Work history
Senior cabin crew member
TUI Airways
Dublin, Ireland
03.2011 - Current
- Enhanced airline reputation with excellent communication skills in multi-lingual announcements.
- Updated passenger manifest accurately before each departure ensuring correct information is always available on board.
- Adhered strictly to aviation regulations for consistent compliance records.
- Maintained calm under pressure, successfully handling emergency situations.
Sales manager
Cliff at lyons
Celbridge, Co Kildare
11.2021 - 02.2022
- Conducted market analysis to identify new opportunities.
- Boosted gross margin percentages by initiating cost-saving measures.
- Coordinated promotional campaigns to boost brand visibility.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
Cabin crew member
Monarch Airlines
Dublin, Ireland
04.2009 - 10.2010
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
Cabin crew member
Futura Airlines
Dublin, Ireland
04.2008 - 09.2008
- Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
Senior cabin crew member
Ryanair
Dublin , Ireland
01.2008 - 04.2008
- Handled sensitive documents and cash transactions maintaining confidentiality at all times.
- Administered first aid when necessary, prioritising passenger wellbeing.
- Assisted in the training of new cabin crew members, raising team competency levels.
- Liaised effectively with the flight deck crew for smooth operations throughout the journey.
Cabin crew member
Ryanair
Dublin, Ireland
01.2007 - 04.2008
- Ensured safety regulations compliance for passenger security.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
Education
Certificate of Higher Education - Science
Colegio Agustinos
Leon 09/1992 - 06/2004
Timeline
Sales manager
Cliff at lyons
11.2021 - 02.2022
Senior cabin crew member
TUI Airways
03.2011 - Current
Cabin crew member
Monarch Airlines
04.2009 - 10.2010
Cabin crew member
Futura Airlines
04.2008 - 09.2008
Senior cabin crew member
Ryanair
01.2008 - 04.2008
Cabin crew member
Ryanair
01.2007 - 04.2008
Certificate of Higher Education - Science
Colegio Agustinos
09/1992 - 06/2004