Diego Di Maio
Ashford
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Hackett London
10.2021 - Current
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Stock Warehouse Supervisor
Prada Group
10.2018 - 10.2021
- Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
- Implemented an effective preventative maintenance program for warehouse equipment, reducing downtime due to repairs or malfunctions.
- Managed cross-docking operations effectively while ensuring proper segregation, storage and handling of goods according to their respective categories.
- Reduced stock discrepancies by conducting thorough and regular audits of physical inventory.
Process Guide
Amazon
10.2017 - 04.2018
- Reduced error rates by implementing robust quality control measures within critical processes.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Implemented process improvements for increased productivity and cost savings.
- Performed regular audits to ensure compliance with established procedures and guidelines.
Store Manager
La Canasta
02.2012 - 09.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
0311 Infantry Rifleman
Esercito Italiano
12.2007 - 12.2010
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Supported humanitarian relief efforts by providing aid, security, and logistical support to affected communities.
- Improved unit readiness by participating in rigorous physical fitness programs and maintaining high standards of personal discipline.
- Served as a mentor for junior Soldiers, offering guidance on professional development and career progression opportunities within the infantry field.
Education
No Degree -
Basilio Sisti
Rieti, Italy 06.2001
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Team Leadership
- Staff Management
- Inventory Tracking and Management
- Performance Reviews
- Sales Analysis
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Store Manager
Hackett London
10.2021 - Current
Stock Warehouse Supervisor
Prada Group
10.2018 - 10.2021
Process Guide
Amazon
10.2017 - 04.2018
Store Manager
La Canasta
02.2012 - 09.2017
0311 Infantry Rifleman
Esercito Italiano
12.2007 - 12.2010
No Degree -
Basilio Sisti
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