Diane Welch

I was in charge of ten staff members, I handled paperwork, payroll, contracts, timesheets. I hired and trained new employees. I also worked behind the bar serving customers, using till and card machine, cleaning and restocking

• Closed out cash register and prepared cashier report at close of business.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Met and exceeded sales targets consistently, contributing to overall team success.