DIANA YAÑEZ AGUIRRE

Follow up of the request, from the briefing , assignment, sourcing, and billing.

Reporting for Account reviews, with the information required for the customer.

Review of budgets prepared by our team to improve the revenue

Making effective workflows in order to improve the team workload

Mentoring new staff on our team

Travel with groups, with customer on site inspections, meetings for reviews.

Currently I am working with MAPFRE, but in other teams i have worked with IKEA, TAKEDA, AEGON, SECURITAS, MERZ, between others.

For one year i was in a role of Account Manager, substitution during a sick leave. The client was ASTRA ZENECA, and the coordination of a 10 people team.

I used to travel with customer for site inspections, and meetings all around Spain and Europe.

Account Reviews and pricing negotiations.

Solving issues with suppliers

Leading customer retention and account expansion

Having O2O with the team to detect needs, and feelings of the team.

Improving revenues with different negociations with suppliers.

Project proposals, including quotations, and negotiations with suppliers.

Customer fluent communications during the event and previous.

Travel with groups to the final destinations, and coordination of different services on site.

Different clients as ASTRA ZENECA, UCB PHARMA, THERMOMIX

Coordination incentive trips, big meetings, and congress for different clients,

Project proposal, budgeting, travelling and billing.

Sales Department, for meetings department.

Sales and supervisor of meeting request for the hotel.

Organization of Medical congress, pharmacy industry roadshows.

From Accomodation to transportation, including assistance to trade fairs

Personal assistant of the Office Manager,

Agenda, settings the needs regarding meetings of Directions.

Organizing the asistance of the company to different trade fairs around APAC, coordination accomodation, travel needs, etc.

Customer care involves: customer claims, billing department issues, payment issues.

Data entry reports

Meeting planner for Pharmacy Industry. Arrange need to assist to international medical congress.

Travel with assistants to the congress.