Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Diana Ware

Diana Ware

Barcelona

Summary

CS & KAM | Operations | Hotelier | Hopitality SaaS


Executive operations, CS and KAM professional specializing in UX and product implementation in the SaaS industry. Proven track record in SOP improvement, customer journey optimization, and achieving KPIs/OKRs. Committed to a customer-first mindset and collaborative teamwork for sustainable business relationships.

Overview

16
16
years of professional experience

Work History

BOOKING MANAGER & SUPPLIER RELATIONS TEAM LEAD

Apartool
09.2021 - Current
  • Created and executed a supplier acquisition funnel strategy, created and organized SOP's, managed and trained a team of +6 Jr executives.
  • Acquired and managed global supplier accounts who represented an average of +1M€ (GMV) yearly for Europe, GB and US market.
  • Collaborated with the Product and IT teams in developing new platform versions, creating implementation materials for users, and training the team in onboarding processes.
  • Successfully onboarded over +100 suppliers to the platform and increased usage rates within my accounts.
  • Successfully led and improved booking conversation rates for the Americas and International markets outside ES, PT, and FR.

BUILDING MANAGER & SALES

Aticco Coworking
01.2020 - 01.2021
  • Maintained an 80% occupancy and achieved 90% satisfaction from our coworkers.
  • Oversaw account management, inbound sales, networking & PR, CS.

FRONT DESK AGENT | ROOMS OPERATIONS

El Palace Hotel: 12.2019-05.2020 | The Barcelona Edition: 08.2019- 11.2019 | CoolRooms BCN: 02.2018-08.2019 | Renaissance BCN: 09.2017-02.2018 | Hilton El Salvador: 10.2009-06.2013
01.2009 - 01.2019
  • Supported in the creation of SOP's on all POC's of the customer journey.
  • Led the onboarding training for new team members.
  • Responsible for night audits on a rotating schedule.
  • Achieved and contributed to exceptional online reputation score of all brands and was part of the opening team at CoolRooms.

TV HOST | T V PRODUCER | EMCEE

Channel 33 TV Station
01.2013 - 01.2017
  • Producer, editor, and host of music show 'Videorama'.
  • TV Host: 'De Mujer a Mujer'.

Education

Full Stack Web Developer -

4 Geeks Academy
Barcelona, Spain
12.2021

Master in Hotel Management And F&B

OSTELEA School of Hotel Management, Lleida University & EAE Business School
Barcelona, Spain
12.2019

Bachelor in Tourism Management -

Universidad Dr. José Matías Delgado
San Salvador, Spain
12.2014

Skills

  • Salesforce
  • Hubspot
  • Holded
  • Trello
  • Notion
  • GSuite
  • Metabase
  • Opera
  • MasterYield
  • Protel
  • ACI
  • Tesipro
  • Alice
  • WitBooking
  • Mirai
  • SiteMinder
  • Pragmatic
  • Analytical
  • Teamwork
  • Creative
  • Problem solver
  • KPI/OKR oriented
  • Data driven
  • Attention to Detail

Languages

English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
Japanese
Beginner (A1)

Timeline

BOOKING MANAGER & SUPPLIER RELATIONS TEAM LEAD

Apartool
09.2021 - Current

BUILDING MANAGER & SALES

Aticco Coworking
01.2020 - 01.2021

TV HOST | T V PRODUCER | EMCEE

Channel 33 TV Station
01.2013 - 01.2017

FRONT DESK AGENT | ROOMS OPERATIONS

El Palace Hotel: 12.2019-05.2020 | The Barcelona Edition: 08.2019- 11.2019 | CoolRooms BCN: 02.2018-08.2019 | Renaissance BCN: 09.2017-02.2018 | Hilton El Salvador: 10.2009-06.2013
01.2009 - 01.2019

Full Stack Web Developer -

4 Geeks Academy

Master in Hotel Management And F&B

OSTELEA School of Hotel Management, Lleida University & EAE Business School

Bachelor in Tourism Management -

Universidad Dr. José Matías Delgado

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Diana Ware