Diana Torres Bajaña

Customer Service Advisor – Michael Kors (UK Market)
- Handle customer inquiries via phone, email, chat, and alerts.
- Log call details and resolve issues within SLA timeframes.
- Maintain updated knowledge of products and client applications.
- Escalate service issues to mentors when needed.
- Follow all project processes and ensure SLA compliance.

- Platforms: Zendesk, Nice,

• Review and approve or reject content uploaded by users according to platform standards.
• Take action on content flagged for violations (e.g., inappropriate use, copyright infringement, etc.)
• Moderate video, image, and text content according to internal guidelines and processes.
• Categorize and tag content for appropriate visibility and usage across the platform.

• Documentation and File Management.
• Call center, technical support, consulting, credit and document management company.

• Reception of applications, documentation, entering new business information into the system, and submitting new applications underwriting.
• Creating policy, reviewing premiums, and sending welcome kit.
• Collect, analyze all documents requirements and processes.
• Evaluate solutions to be implemented.
• Customer service.
• Communication between different departments and areas.
• Supporting evaluations and testing.
• Identifying any opportunities for improvement.
• Manage and organize projects efficiently and effectively, achieving strategic objectives.
• Evaluate and monitor quality control, ensuring that established quality standards are met.
• International Health Insurance Company.