Diana Phiova
Madrid
Summary
I am highly motivated and driven person, who is also passionate about hospitality industry and keen to utilize all skills and knowledge in customer service. I am a Czech native speaker and also fluent in English, graduated from The PRIGO University and achieved bachelor’s degree in Social Policies and Social Work in 2021. As my background shows I am internationally experienced in organizing and I am also dedicated person with lots of patience, creation and I can adapt very easily to any changes.
Overview
5
5
years of professional experience
Work History
English Teacher
Midleton Academy
12.2022 - Current
- Coordinated activities to encourage interest in reading.
- Prepared and implemented lesson plans covering required course topics.
- Teaching groups of teen students general English for year abroad.
English Teacher
Aula Ingles
02.2022 - 06.2022
- Kept classroom organized, clean and safe for students and visitors.
- Lesson planning and creating materials.
- Preparation for Aptis and Cambridge Exams.
- Teaching general English and level testing.
- Assign homework and provide feedback.
English Teacher
Sat Idiomas
01.2022 - 03.2022
- Led interesting and diverse group activities to engage students in course material.
- Teach Delloite employees business English.
- Focus on improving their grammar, pronunciation and expanding vocabulary.
- Providing feedback.
F&B Supervisor
Union Jack Club
07.2021 - 11.2021
- Organized, maintained and updated information in computer databases.
- Supervision of all activities within the Food & Beverage Department (bar, restaurant, espresso bar, meetings and events).
- Provide direction and hold briefings to member of staff.
- Ensure that all guests receive prompt, courteous and efficient service.
- Greet guests upon arrival and departure.
- Look for creative ways to promote and execute strong guest relations activities and procedures with guests.
- Review daily business, business forecast and all bookings sources to ensure effective service delivery.
- Monitor department's overall service, interaction with other departments.
- Dealing with complaints.
- Deputise for the Bar and Restaurant Manager during their absence.
- Ensure that all staff is fully aware of requirement of his/her position and is fully briefed prior to service.
- Ensure that all work is carried out in line with the Club's guidelines, departmental SOP's and service concepts.
Administrator Assistant in Covid Centre
Hospital Frydek-Mistek
04.2021 - 06.2021
- Accepting bookings, registering new people.
- Work in Isyn system (making and controlling records for Insurance companies,)
- Answering queries and assisting people with their documents.
- Controlling documents and preparing them for doctors.
- Support with the management of stock and supplies.
- Keeping site secure and in line with social distancing measures.
Restaurant Server
Namaste Lounge
09.2020 - 04.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Welcome guests and provide them through the menus.
- Taking food and beverage orders and ensuring correct placing food to the table.
- Providing excellent customer service
- Setting the tables, polishing cutlery and glasses.
- Answering customer queries
- Liaise with kitchen and a bar to have overview of the stock
Meetings, Events & Restaurant Supervisor /Bar Supervisor
London Imperial Hotels
08.2019 - 09.2020
- Ensure high standards of service M,E & R Operations.
- Follow up function sheet and ensure everything is ready before client’s arrival (Event rooms are set-up, cleaned and maintained to high standards, check menus, any equipment needed, staff on site).
- Assist clients throughout whole event (check all booking details upon their arrival, resolve any complaints/issues appropriately, answer any client’s request, ensure cash handling and billing procedures are followed.
- Organize the service in the restaurant and ensure it runs smoothly throughout the whole shift: assign staff to specific areas and tasks, ensure food and beverages are available any time.
- Ensure staff follow correct food hygiene procedures.
- Ensure restaurant is cleaned and maintained to high standards in health and safety.
- Liaise with kitchen team to ensure food quality and to reduce food waste.
- Arrange staff schedules and book bank workers to meet restaurant and company business needs.
- Deal with staff holiday requests.
- Provide reports to the manager to implement new strategies.
- Restock inventory every week effectively to avoid wasting.
- Deal with customer’s queries or disputes/complaints in appropriate way.
Waiting Staff
London Imperial Hotels
03.2019 - 08.2019
- Providing excellent service to the customers to ensure satisfaction.
- Delivering food and beverages.
- Answering customer’s queries and providing right information about the food and beverages.
- Responsibility for coffee shop: Opening and closing, cash handling, taking and preparing orders, restocking inventory every week, cleaning area in line with health and safety.
Part-time Sales Host
Samsung, Pickwick and more..
01.2018 - 01.2019
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Presenting new products to potential customers.
- Helping company increase sales.
- Providing samples and making records of sales.
Education
CIPD Level 5 - Associate Diploma in People Management
ICS Learn
Glasgow, Scotland12.2023
TEFL Certification Accredited By IATQuO - Teaching English As A Foreign Language
TEFL Madrid
Madrid, Spain11.2021
QNUK Level 3 - Emergency First Aid At Work
CJ Training Solutions Ltd
London,UK10.2021
Bachelor of Science - Social Work, Social Policy
PRIGO University
Havirov, Czech Republic07.2021
Skills
- Learning Assessments
- Safe Food Handling Practices
- Operational Efficiency
- Staff Scheduling
- Active Listening
- Complex Problem-Solving
- Employee Supervision
- Hospitality Management
- Administrative Support
- Computer Knowledge
- Customer Service
Languages
Czech
Bilingual or Proficient (C2)
English
Advanced (C1)
Slovak
Advanced (C1)
Spanish
Elementary (A2)
Timeline
English Teacher
Midleton Academy
12.2022 - Current
English Teacher
Aula Ingles
02.2022 - 06.2022
English Teacher
Sat Idiomas
01.2022 - 03.2022
F&B Supervisor
Union Jack Club
07.2021 - 11.2021
Administrator Assistant in Covid Centre
Hospital Frydek-Mistek
04.2021 - 06.2021
Restaurant Server
Namaste Lounge
09.2020 - 04.2021
Meetings, Events & Restaurant Supervisor /Bar Supervisor
London Imperial Hotels
08.2019 - 09.2020
Waiting Staff
London Imperial Hotels
03.2019 - 08.2019
Part-time Sales Host
Samsung, Pickwick and more..
01.2018 - 01.2019
CIPD Level 5 - Associate Diploma in People Management
ICS Learn
TEFL Certification Accredited By IATQuO - Teaching English As A Foreign Language
TEFL Madrid
QNUK Level 3 - Emergency First Aid At Work
CJ Training Solutions Ltd
Bachelor of Science - Social Work, Social Policy
PRIGO University
Similar Profiles
Vlada TverdokhlibVlada Tverdokhlib
Coffee Shop Assistant / Barista at Greenway Midleton / Yoghal Bike HireCoffee Shop Assistant / Barista at Greenway Midleton / Yoghal Bike Hire
Lauryn Shirkie Lauryn Shirkie null
Substitute/Part-Time Teacher at Midleton CBS Secondary SchoolSubstitute/Part-Time Teacher at Midleton CBS Secondary School
Faye KelleherFaye Kelleher
Customer Sales Assistant at Mill Grill by Lucianos (Midleton)Customer Sales Assistant at Mill Grill by Lucianos (Midleton)