DHARAMVEER SINGH DHAKRE
Jaume I Barcelona
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Associate
RADISSON HOTEL AGRA, INDIA
05.2022 - 06.2023
- Greeting guests upon arrival and provided excellent customer service
- Answered phones, booked reservations, and responded to inquiries from customers
- Maintained daily records of all transactions, including payments and cancellations
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms
- Processed guest payments through cash registers or credit card machines in an accurate manner
- Provided timely and accurate information regarding hotel services, amenities, local attractions
- Monitored lobby activity throughout shift to ensure safety of guests and staff members
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand
- Ensured that all registration cards were properly filled out according to hotel policies
- Received incoming calls and coordinated with staff to fulfill customer requests
- Delivered friendly and knowledgeable support to current and prospective customers
- Welcomed large volume of guests and improved overall customer service
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Responded to customer complaints, collaboratively troubleshooting to devise solutions
- Verified and collected client payments
Industrial Training
TRIDENT HOTEL, OBERIO GROUP, AGRA, INDIA
08.2021 - 02.2022
- Provided customer service to guests by responding to inquiries and complaints in a professional manner
- Organized and maintained guest check-in and check-out procedures
- Assisted with housekeeping tasks such as cleaning guest rooms, changing linens, and stocking supplies
Education
Bachelor Degree in Business Adminstrations -
VEDA Institute of Hotel & Training AGRA,INDIA
12th from I.S.C Board -
ST MARY'S CONVENT SCHOOL AGRA,INDIA
10th from I.C.S.E Board -
ST MARY'S CONVENT SCHOOL AGRA,INDIA
Master in Tourism And Hospitality Hospitality And Tourism -
ESEI International Business School Barcelona,SPAIN
01.2024
Skills
- Language
- English
- Good Knowledge of Opera
- Good Knowledge of MS Office
- Fluent in English
- Hospitality Services
- Office Administration
- Guest Relations
- Listening Skills
- Cash Handling
- Problem-Solving Skills
Certification
- Certificated in Tourism Debate, from Jaypee Hotel Agra, India
- Certified in English language from British Council
Languages
English
Advanced (C1)
Timeline
Front Office Associate
RADISSON HOTEL AGRA, INDIA
05.2022 - 06.2023
Industrial Training
TRIDENT HOTEL, OBERIO GROUP, AGRA, INDIA
08.2021 - 02.2022
Bachelor Degree in Business Adminstrations -
VEDA Institute of Hotel & Training AGRA,INDIA
12th from I.S.C Board -
ST MARY'S CONVENT SCHOOL AGRA,INDIA
10th from I.C.S.E Board -
ST MARY'S CONVENT SCHOOL AGRA,INDIA
Master in Tourism And Hospitality Hospitality And Tourism -
ESEI International Business School Barcelona,SPAIN
- Certificated in Tourism Debate, from Jaypee Hotel Agra, India
- Certified in English language from British Council
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