Despoina Telikostoglou

• Developed and implemented strategies to increase sales performance.
• Monitored daily sales activities and provided feedback to team members.
• Analyzed sales data and generated reports for management review.
• Assisted with hiring new sales personnel as needed.

• QA's and deliver feedback.
• Helping new hires as well as senior reps with product knowledge, approaches with clients and overall performance.
• Created and utilized trainings to improve team performance.

Pod Captain for the DACH UMM

• Collaborated closely with clients to understand business needs and professional expectations and used information to define plan to boost success.
• Interacted effectively with clients by phone and email building dynamic relationships leading to more lucrative business opportunities.
• Provide client research and market analysis in the field of Google ads.
• Active assistance to pod owners in order to gain more product knowledge.
• Account scrubbing/ portfolio analysis sessions for bottom performers.

• Created and maintained daily activity logs to track ongoing operational performance.
• Created and updated operational documents and database records.
• Communicated with departmental leaders to identify and solve daily operations issues.
• Proactively identified and solved complex problems impacting operations management and business direction.
• Supervised employees such as Scouters to monitor daily performance.

• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
• Developed and implemented strategic social media marketing plans.
• Supported sales process by engaging appropriately when responding to online audience inquires and posted comments.
• Developed social media content and scheduled posts to coincide with target audience usage.

• Coordinated logistics for activities and events.
• Coordinated activities and ordered supplies to keep office properly maintained.
• Assisted in coordination, direction, and fulfillment of special projects, including building renovations and workshops.
• Prioritized tasks to meet deadlines for policy and program initiatives.