Desiree Lanzino

• Led interesting and diverse group activities to engage students in course material. W
• Experienced teaching online and hybrid classes (during pandemic).
• Worked effectively in fast-paced environments.
• Cultivated interpersonal skills by building positive relationships with others.
• Used of digital methods.
• Assessed student progress and provided feedback to improve performance and establish academic success.

• Assessed and assisted families from different cultural backgrounds in Spanish and English in navigating social services systems, including applying for benefits, accessing resources and connecting with other family support services.
• Managed approximately 30 incoming calls, emails and faxes per day from

customers.

• Documented data and completed accurate updates to case records.
• Worked with educational team to develop Individual Education Plans for clients.
• Developed and maintained courteous and effective working relationships.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Scheduled appointments and conducted follow-up calls to clients.

• Identified issues, analyzed information and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Worked varied hours to meet seasonal and business needs.
• Proposed logistics solutions for customers.