DENYS SHYSHMAROV
Summary
Motivated individual with a background in customer-facing roles. Brings a strong work ethic, adaptability, and a keen ability to resolve complaints effectively. Focused on contributing positively to team dynamics and enhancing guest satisfaction.
Overview
6
6
years of professional experience
Work History
Outlet Assistant Manager
Ikos Porto Petro
03.2026 - Current
- Managed inventory, ordering supplies and conducting regular stock takes to ensure optimal stock levels.
- Coordinated with kitchen team to ensure timely food delivery and enhance quality presentation.
- Resolved escalated customer complaints, achieving full resolutions to strengthen customer loyalty.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
Assistant Restaurant Manager
Ikos Porto Petro
03.2025 - 11.2025
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
Waiter
Ikos Porto Petro
04.2024 - 11.2024
- Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Waiter assistance
Ikos Porto Petro
06.2023 - 10.2023
- Responsible for preparing restaurant serving, cleaning tables, restaurant closing.
- Proactively helped waiters with various tasks when requested, completing in a timely and efficient manner.
- Delivered food and drinks to tables promptly, ensuring accurate fulfillment of customer orders.
- Monitored dining area to anticipate guest needs, refilling drinks and providing additional utensils as required.
Camp Consultant
Fuerteventura International Summer Camp
06.2022 - 09.2022
- Planned, implemented, and assisted activities for over thirty children
- Provided orientation, safety guidelines, and training during surf activities
- Led different camp programs and provided a vast variety of child services
- Responsible for maintenance and inventory of related equipment.
Bartender/ Waiter
Hyatt Regency
Kyiv
12.2021 - 02.2022
- Responsible for hosting and serving all guests, ensuring that they had an exceptional drinks and dining experience
- Utilized bar concepts knowledge gained from education and personal experience while visiting international hotels for family vacations to improve customer service.
- Engaged with customers to create a welcoming atmosphere, responding to queries and feedback with professionalism.
Waiter
Café Rose Vine
Kyiv
05.2020 - 09.2020
- Provided professional, efficient, and customer-oriented services to forty customers daily
- Reduced spoilage and waste by providing a few recipes with ingredients that are available on the local market.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Suggested menu items and related beverages matching guest preferences.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
Education
WSET level 2 awards ( Merlit)
01-2026
Bachelor of Science - Hotel Management and Administration
Schellhammer Business School
Malaga08-2024
Erudit Lyceum - science and math
Erudit Lyceum
Kyiv05-2020
Associate Degree - Hotel & Restaurant Management
Kyiv National University of Food Technologies
Kyiv01-2022
Skills
- Customer interactions
- Customer Service
- Taking customer orders
- Microsoft Office Word
- Microsoft Excel
- Business management
- Income structuring
- Management skills
- Digital marketing
- Critical thinking
- Leadership skills
- Highly responsible and reliable
- Positive and approachable
- Complaint resolution
Custom Section
- Actively participated in school activities during school life.
- 2 times won the school history Olympiad.
- City history Olympiad prize winner.
- From 2014 to 2018 played in the professional football team Dynamo Kiev.
- During this time won the Kiev championship cups 3 times.
- In 2017 won the award of the best defender of the Ukrainian championship among 2003 players.
- In 2021 opened an online shop selling berries and nuts.
- Since 2022 took an official part in volunteer projects related to the war in Ukraine.
Hobbies and Interests
- Self-development
- Culture tourism
- Gym
- Football
- Extreme tourism
- Social interaction
Personal Information
Age: 20
Languages
Ukrainian
Advanced
C1
Russian
Advanced
C1
English
Upper Intermediate
B2
Spanish
Elementary
A2
Timeline
Outlet Assistant Manager
Ikos Porto Petro
03.2026 - Current
Assistant Restaurant Manager
Ikos Porto Petro
03.2025 - 11.2025
Waiter
Ikos Porto Petro
04.2024 - 11.2024
Waiter assistance
Ikos Porto Petro
06.2023 - 10.2023
Camp Consultant
Fuerteventura International Summer Camp
06.2022 - 09.2022
Bartender/ Waiter
Hyatt Regency
12.2021 - 02.2022
Waiter
Café Rose Vine
05.2020 - 09.2020
WSET level 2 awards ( Merlit)
Bachelor of Science - Hotel Management and Administration
Schellhammer Business School
Erudit Lyceum - science and math
Erudit Lyceum
Associate Degree - Hotel & Restaurant Management
Kyiv National University of Food Technologies