Denis Sales Mendez
Suffolk, Byron Bay
Summary
Focused on providing professional service and support. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Equipped to handle front desk operations greeting guests and solving immediate issues. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
2
2
years of professional experience
Work History
Receptionist
The Pacific House Hostel
Sydney
09.2024 - 10.2024
- Greeted visitors and provided them with assistance and information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Support Staff Supervisor
BQ Hotels
Mallorca
11.2023 - 08.2024
- Managed daily operations of the support staff team, including assigning tasks and monitoring progress.
- Assisted in recruiting, interviewing, and hiring new employees for the support staff team.
- Ensured that customer inquiries were handled efficiently and effectively by the support staff team.
- Resolved conflicts between customers and members of the support staff team as needed.
Bartender
Rio Elemento Hotel
Minca
12.2022 - 06.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
Integrative Body Therapy (Gestalt Therapist)
Espai TCI
Barcelona, Spain06-2021
Yoga Teacher Training
Yoga Inbound
Barcelona, Spain06-2021
Bachelor of Science - Psychology
University of Valencia
Valencia, Spain06-2016
Skills
- Reliable and punctual
- Excellent communication and
customer service skills - Multitasking
- Hardworker
- Adaptable and resilient
- Highly organized
- High attention to detail
- Team player
Affiliations
Passionate about yoga, body awareness and expression, and different circus disciplines
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Italian
Upper Intermediate (B2)
B2
Catalan
Advanced (C1)
C1
Timeline
Receptionist
The Pacific House Hostel
09.2024 - 10.2024
Support Staff Supervisor
BQ Hotels
11.2023 - 08.2024
Bartender
Rio Elemento Hotel
12.2022 - 06.2023
Integrative Body Therapy (Gestalt Therapist)
Espai TCI
Yoga Teacher Training
Yoga Inbound
Bachelor of Science - Psychology
University of Valencia
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