DELIA LACATUS

Elite Delta Services is a security, close Protection, retail security, events security Company!

Me and my partner have been running the company for more than 10 years!

We have both been in charge of hands on ground work to office work...

We've been running Major Events such as London 2012 Olympics.. we've been in charge of over 350 people, working in 3 shifts.

• We have organized shifts and rosters
• ensure staff breaks
• ensure staff presence on time and ethical work
• worked with high profile athletes, ensuring security and safety during their stay and their necessities
• organize payrolls and and payments
• Organized security for A list celebrities
• keep books for the company
• maintain good relationship directly with our clients
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

• Maintained detailed records of past events to improve future planning strategies and streamline processes.
• Negotiated favorable contracts with vendors, securing advantageous pricing structures for clients.
• Staffed events by maintaining roster of available personnel and reliable service providers.
• Provided exceptional on-site support during events, addressing any issues promptly and professionally.
• Greeted patrons and participants at events to guide guests to locations and answer questions.
• Organized and implemented events with as many as 200 guests.
• Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
• Coordinated cross-functional teams to execute successful events within tight deadlines.
• Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
• Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
• Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
• Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
• Supervised staff during events and maintained efficient performance.
• Facilitated clear communication between clients, team members, and stakeholders throughout the entire event planning process.
• Ensured compliance with local regulations by obtaining necessary permits/licenses prior to each event.
• Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
• Organize events from A to Z
• menu catering/ tastings working directly with the head Chef
• drinks catering
• table/ sitting plans
• cater for each customer requirements
• organize whisky tastings for special clients and special events
• increase events sale
• Maintain data base and customers informed
• run reception roster
• Produced concept plans for high-profile corporate meetings and events.
• Monitored and controlled event expenditures to meet budgets.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Run a team of 12 street promoters