Delaney Muldowney
Norfolk
Summary
Dynamic and reliable professional with a proven track record at Briar Group, excelling in high-pressure environments and delivering exceptional customer service. Demonstrated expertise in POS operation and hospitality service, enhancing customer satisfaction and repeat business through meticulous attention to detail and outstanding teamwork. Achieved high accuracy in multitasking, significantly improving service quality and efficiency.
Overview
4
4
years of professional experience
Work History
Server
Briar Group
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Briar Group
09.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Host
Briar Group
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Line Cook
ATC Food Services
06.2021 - 08.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
ATC Food Services
06.2020 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Biology And Spanish
Florida State University
TallahasseeKing Philip Regional High School
Wrentham, MA06.2024
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Front-of-house display creation
- Specials promotion
- POS operation
- Liquor, wine, and food service
- Reliability
Timeline
Server
Briar Group
02.2024 - Current
Food Runner
Briar Group
09.2023 - Current
Host
Briar Group
09.2023 - Current
Line Cook
ATC Food Services
06.2021 - 08.2024
Cashier
ATC Food Services
06.2020 - 08.2024
Biology And Spanish
Florida State University
King Philip Regional High School
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