Dejan Zujalovic
Barcelona
Summary
Results-driven professional in customer communication with a proven track record of high productivity and efficient task completion. Specialized in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability for engaging with diverse client bases and navigating challenging conversations. Adaptable professional with a quick-learning ability and talent for adjusting to new environments. Known for rapidly acquiring new knowledge and effectively applying it. Driven by a passion for continuous learning and successfully navigating change.
Overview
28
28
years of professional experience
Work History
Outbound & Inbound Sales
NORDIC OPERATION CENTER
Barcelona
06.2024 - Current
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Maintained detailed records of all sales transactions in CRM system.
- Analyzed market trends to identify potential new business opportunities.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Generated monthly reports on sales performance metrics such as revenue growth.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Collaborated with new customers to give details about company offerings.
- Developed new leads each day at or above quotas.
Customer Support Specialist
NewCo- Communications
Barcelona
01.2024 - 05.2024
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Evaluated software or hardware to recommend improvements or upgrades.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Conducted remote diagnostics to identify and solve technical problems.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Identified opportunities for new business development and growth.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Costumer Service Agent
Avis budget group
Barcelona
01.2022 - 12.2023
- Provided customer support for inquiries
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Updated customer records in the CRM system accurately with each interaction.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Investigated and solved routine and complex customer issues to earn repeat business.
Sales Manager
Tele 2
Malmö
06.2021 - 01.2022
- Identified potential customers and developed strategies to target them effectively.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Conducted market research to identify customer needs and determine competitive pricing strategy.
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Negotiated contracts with clients to ensure maximum profitability.
- Delivered product demonstrations and presentations to prospective customers.
- Answered customer inquiries over the phone and via email in a timely manner.
- Processed orders for customers, including order entry and credit card processing.
Business-to-business Sales International
crossbordertalents
01.2021 - 06.2021
- Offering expertise in marketing strategies for ventilation and drainage products
- Focused on sales related to ventilation and drainage systems
- Identified and developed relationships with new potential customers, distributors, and partners.
- Developed and implemented strategies to meet sales quotas.
Retail Seller
LIDL
Barcelona
01.2020 - 01.2021
- Oversaw grocery store operations emphasizing customer service
- Operated cash register and handled customer payments accurately.
- Provided excellent customer service by anticipating customer needs.
- Organized back-room stock and maintained inventory levels.
- Processed returns, exchanges and refunds in accordance with store policies.
- Maintained store appearance by cleaning shelves, counters and floors.
- Performed opening and closing duties such as setting up registers with required supplies.
- Resolved customer complaints in a professional manner while following company protocol.
- Analyzed weekly reports to identify areas of improvement in the store's performance.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Managed inventory, ensuring products were well-stocked and displayed attractively.
Consultant
Costa Blanca Consult
01.2017 - 01.2020
- Facilitated seamless setup businesses operating in Spain
- Advised businesses on establishing operations in Spain
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified needs of customers promptly and efficiently.
Warehouse employee
ICA Lager AB
01.2014 - 01.2016
- Operated various high lifters and forklifts
- Contributed to inventory processes
- Picked, packed, and shipped customer orders accurately while meeting all deadlines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Staged and sorted multiple types of products for loading.
Company Finance A and B, Komvux
01.2012 - 01.2013
- Extensive understanding of tax regulations, marketing strategies, and financial accounting
Janetorial service
Lernia
01.2010 - 01.2011
- Acquired skills in overseeing all aspects of property management
- Performed welding and installed plumbing systems
- Repaired broken windows, doors, walls, floors, ceilings, roofs, and other building components.
- Performed regular maintenance and repairs on plumbing, electrical, heating, and air conditioning systems.
- Inspected buildings and grounds for safety hazards and code violations.
- Replaced lighting fixtures and installed new light bulbs as needed.
- Performed minor carpentry work such as installing shelves or repairing furniture.
Self-employed
Web café
01.2001 - 06.2010
- Operated two establishments offering coffee, entertainment, and online browsing,
- Analyzed financial reports to identify areas of improvement or cost savings opportunities within the gaming department.
- Used consumer trends and information to arrange data for profit-increasing opportunities.
- Assisted customers in setting up accounts for internet access, printing and scanning documents.
- Greeted customers and provided assistance with their computer needs.
- Provided technical support to customers on the use of computers, software programs and other services offered by the cafe.
- Organized and coordinated special events for the gaming area, including tournaments, promotions, and other activities.
Warehouse employee
Royal Scandinavia Logistics
01.2000 - 01.2001
- Picked, packed, and shipped customer orders accurately while meeting all deadlines.
- Loaded outgoing freight onto trailers or containers for transportation.
- Lifted materials of varied weights on regular basis.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Prepared inventory for shipment by attaching tags and labels.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Butcher
Elit Chark AB
01.1997 - 01.2000
- Filled daily specialized requests and completed wholesale orders.
- Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
- Evaluated meat temperatures for safety and quality and kept detailed records of heat statuses.
- Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
- Sharpened knives on daily basis for optimal use and longevity.
- Cleaned meat preparation counters and butcher knives to avoid cross contamination.
Education
Nature and garden engineering - Interior balconies, park management, gardening, etc.
Lernia
01.2014
Company Finance A and B - Business knowledge, forms, taxes, marketing, accounting and finance
Komvux
01.2013
Film knowledge - History of films, set design, script constitution, etc.
Komvux
01.2013
Electrical and energy education - Specialization plumbing
Citadellsskolan
01.1997
Skills
- Microsoft Office Proficiency
- Proficient in Windows
- Professional Email Correspondence
- Call Handling Expertise
- Social Media Engagement
- Effective Call Handling
- Effective Cold-Calling
- Effective Verbal Communication
- Client Support
- Backup Procedure Implementation
- Technical Support Assistance
- Device configuration
- Hardware and software installation
- Adaptability and Dependability
- Punctual and Reliable
Languages
Swedish
Danish
Norwegian
Serbian
Bosnian
Kroatian
English
Spanish
Timeline
Outbound & Inbound Sales
NORDIC OPERATION CENTER
06.2024 - Current
Customer Support Specialist
NewCo- Communications
01.2024 - 05.2024
Costumer Service Agent
Avis budget group
01.2022 - 12.2023
Sales Manager
Tele 2
06.2021 - 01.2022
Business-to-business Sales International
crossbordertalents
01.2021 - 06.2021
Retail Seller
LIDL
01.2020 - 01.2021
Consultant
Costa Blanca Consult
01.2017 - 01.2020
Warehouse employee
ICA Lager AB
01.2014 - 01.2016
Company Finance A and B, Komvux
01.2012 - 01.2013
Janetorial service
Lernia
01.2010 - 01.2011
Self-employed
Web café
01.2001 - 06.2010
Warehouse employee
Royal Scandinavia Logistics
01.2000 - 01.2001
Butcher
Elit Chark AB
01.1997 - 01.2000
Nature and garden engineering - Interior balconies, park management, gardening, etc.
Lernia
Company Finance A and B - Business knowledge, forms, taxes, marketing, accounting and finance
Komvux
Film knowledge - History of films, set design, script constitution, etc.
Komvux
Electrical and energy education - Specialization plumbing
Citadellsskolan
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