Deirdre Doyle
Santry
Resumen profesional
Experienced in coordinating flight operations, ensuring timely departures and arrivals, and maintaining clear communication with crew and ground staff. Adept at problem-solving in high-pressure situations.
Datos destacados
26
26
years of professional experience
Experiencia
Customer Care Agent
Ryanair
Dublin
2026.02 - Actual
- Supervisión de equipos de atención al cliente en entornos de alto volumen de llamadas.
- Análisis de tendencias de consultas de clientes para ajustar estrategias de atención.
- Asistencia en la resolución de problemas técnicos mediante soporte telefónico o por correo electrónico.
- Coordinación con otros departamentos para resolver incidencias de clientes.
- Desarrollo de guiones de comunicación para estandarizar la atención al cliente.
- Asesoramiento a los clientes sobre productos y servicios de su interés.
- Atención al cliente, resolución de problemas y manejo de quejas con empatía.
- Soporte al cliente ante problemas con los productos y gestión de devoluciones o cambios.
Flight Dispatcher
Ryanair
Dublin, Ireland
2022.08 - 2026.07
- Conducting a 25 min turnaround whilst adhering to safety,decurity and complianve regulations.
- Facilitated communication between ground personnel, flight crew, and air traffic control for efficient workflow.
- Liaised with pilots, providing comprehensive weather updates and air traffic information for safe flights.
- Maintained detailed records of flight operations, including departures, arrivals, and any irregularities for regulatory compliance.
- Reviewed and updated flight plans based on changing weather conditions and air traffic advisories.
- Managed passenger manifests, ensuring accurate seat allocation and special requirements were met.
- Adapted flight plans in real-time to respond to emergencies, technical issues, or unexpected delays, minimising impact on schedules.
- Liaised with maintenance teams to schedule aircraft repairs and ensure compliance with safety regulations.
School Manager
Toplingua School of English
San Fernando, Cadiz
2000.10 - 2022.06
- Uso de sistemas informáticos y tecnológicos.
- Colaboración con los diferentes departamentos de la empresa.
Formación
Diploma of Higher Education - SPANISH LANGUAGE
CERVANTES INSTITUTO DE ESPANOL
CADIZEnfatiza tus habilidades clave
- Aircraft performance knowledge
- Diplomacy and tactfulness
- Straff Management and rescouce Allocation
- Aviation safety training
- Multitasking proficiency
- Quick responsiveness
- Ground support equipment familiarity
- Diesel and electric tug pushbacks
- E-lid usage
- Crew briefings
- Effective leadership
- Time efficiency
- Conflict resolution
Personalizado
other
Éxitos profesionales
I have an Open Category Drone License.
In December I will be sitting my PPL exam.
I am also studying the next level of Chinese to sit an exam in June 2027.
Afiliaciones
I keep myself fit making sure I do sport during the week.
I like to run and to row.
Cronología
Customer Care Agent
Ryanair
2026.02 - Actual
Flight Dispatcher
Ryanair
2022.08 - 2026.07
School Manager
Toplingua School of English
2000.10 - 2022.06
Diploma of Higher Education - SPANISH LANGUAGE
CERVANTES INSTITUTO DE ESPANOL