Deepak Balakrishnan, CSM®, PRINCE2®

• Accomplishes Portfolio’s objectives by managing 36 Member Team (Developers / Testers / BSAs) in Agile Methodology using Scrum Framework.
• Manage multiple Product Development initiatives and work with Product and Engineering teams.
• Ensure on-time delivery of projects by engaging with all stakeholders. Escalate to the right people at the right time in case there are risks or issues.
• Manage upstream & downstream dependencies with other teams and build solutions when needed within operations/ business.
• Successfully Managed vendor team of 30 for a Project on Unified Vulnerability Management to identify the vulnerabilities & fix them in the P2P Products using Fortify WebInspect & Sonarqube.
• Managed a Rapid Response team of 5 to address Production Incidents 24x7 / 365 Days from US & India, which increased the customer satisfaction index.
• Earned the Best "Manager of the Year" Award in the Year 2021.
• Managed a Performance Testing Team to deliver performance test results before the release.

Project Manager Scrum Master - April 2016 - April 2019

• Coaching the team on Agile Principles and Processes
• Facilitate Sprint planning, Daily Stand-Up, Story Refinement Sessions, Scrum of Scrum (SOS), Sprint Demo, Sprint Retrospectives.
• Creating sprint velocity and capacity sheet before sprint planning meeting
• Worked with product development team for their assignment based on their capacity for the current sprint
• Drive the PI (Program Increment) Planning for every Release. • Preparing & Presenting Sprint Summary Report, Weekly Summary Report & Score Card Reviews with the Team and Directors.

• Led the Project to launch the cutting-edge mobile banking app with high Quality, that resulted in increase is customer base, user experience, adoption rates.
• Preparation of Test Strategy, Plan, Function List.
• Orchestrated cross-functional teams, including developers, designers, and QA engineers, for Issues and GAPS identified during testing, so as to deliver project on-time and within budget meeting project milestones.
• Prepare Test Execution Report / Defect Summary Report and publish it in the form of Daily / Weekly / Monthly Status Report.
• Also deliver multiple Change Requests / Product Enhancements in ATM / CDM / IVR.

• Accountable for Risk & Payments Product deliverables
• Complete testing in ACH (Automated Clearing House), Returns and File formats
• Preventing Bad batches from going in the file
• Testing Navigator (Risk Management) /Compass (Customer Support) / FTAdmin (Payments Processing) - Backend Tools
• Preparing Test strategy / Execution of Test cases
• Preparation of Test & Bug Reports

Sep 2005 – Dec 2006

• Morgan Stanley (USA) - Triad & Falcon Data Support
• Barclays Bank - Vision Plus-SIT - (Cards & Loans)

Jan 2007 – Dec 2007

• NSE (National Stock Exchange), India - Deputed on-site to create Automated Regression Test Pack for the NEAT (National Exchange for Automated Traders) Application which is a trading Architecture of NSE that facilitates real-time dissemination of trading information via client-server-based application. Tool - WinRunner 8.2.

Jan 2008 – Apr 2010

• Emirates NBD, Dubai - Manual - System Integration Testing & User Acceptance Testing - Finacle 10.1.0.6 - Core Banking System

• Was Responsible for converting Insurance Claims to Electronic Reports and send it to the Insurance Investigators within the defined SLA.