Dean Clements
Brighton
Summary
Accomplished sales manager with a strong background in team leadership and customer relationship management. Experienced in training development and sales strategy execution, committed to elevating team performance and achieving sales targets.
Overview
25
25
years of professional experience
Work History
Telesales Team Leader
Service Monkey
Brighton
01.2021 - 02.2026
- Led telesales team, fostering a motivated environment to consistently meet sales targets.
- Evaluated individual performance and offered guidance.
- Establishing key performance indicators for the telesales team, tracking progress against those KPIs.
- Generated reports on telesales activities, providing insights for senior management review.
- Identified training needs of telesales team, developed and delivered targeted training sessions.
Telesales Team Leader
Rocket Marketing Group
Brighton
02.2018 - 12.2020
- Led telesales team to consistently meet or exceed sales targets through staff motivation and support.
- Analyzed customer feedback to enhance call scripts and optimize sales strategies for better engagement.
- Coordinated daily operations to streamline workflow and improve team communication.
- Conducted regular team meetings to discuss challenges and share best practices.
- Resolved customer issues promptly, ensuring a positive experience during calls.
- Collaborated with other departments within the organization to ensure successful integration of sales initiatives across multiple channels.
Sales Executive Manager
The Nut Experience
Brighton
11.2002 - 01.2018
- Developed and implemented sales strategies, enhancing market presence.
- Trained and mentored junior sales staff, improving overall team performance.
- Analyzed market trends to identify new business opportunities.
- Established strong relationships with key clients, fostering long-term partnerships.
- Monitored competitor activities to inform strategic planning initiatives.
- Negotiated contracts with vendors to secure favorable terms for products and services.
- Recruited, interviewed, hired, trained, coached, motivated, evaluated, and managed a team of sales personnel.
Stock replenishment executive
ASDA
Brighton
10.2000 - 10.2002
- Assisted in inventory management and stock replenishment to maintain optimal stock levels.
- Managed daily operations to enhance store performance and optimize workflow.
- Collaborated with teams to implement new merchandising strategies.
- Coordinated promotional events to increase customer engagement and boost sales.
- Resolved customer inquiries promptly to maintain satisfaction and loyalty.
Education
Some College (No Degree) -
Cardinal Newman
BrightonSkills
- Team leadership
- Sales strategy
- Performance tracking
- Training development
- Customer relationship management
- Sales forecasting
- Problem solving
- Upselling strategies
- Team management
- Script development
- Objection handling
- Closing sales
- Target achievement
- Inbound and outbound calls
Timeline
Telesales Team Leader
Service Monkey
01.2021 - 02.2026
Telesales Team Leader
Rocket Marketing Group
02.2018 - 12.2020
Sales Executive Manager
The Nut Experience
11.2002 - 01.2018
Stock replenishment executive
ASDA
10.2000 - 10.2002
Some College (No Degree) -
Cardinal Newman