David Sabino Fernández

Guided groups of up to 55 people on scheduled tours.

• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Trained apprentice guides to educate on information to present to tourists and travelers.
• Partnered with local communities to provide authentic experiences for clients while supporting sustainable tourism practices.

• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.

• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 55 people on scheduled tours.
• Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.