David Cruickshank

Extra Travel OÜ – Estonia
2025 – Present

• Generate new business through client acquisition and business development activities.
• Build strong relationships with prospective and existing clients, providing tailored recommendations and exceptional customer service.
• Manage customer enquiries from initial contact through to successful sale and after-sales support.
• Consistently demonstrate strong sales discipline, reliability and professionalism within a fast-paced remote sales environment.
• Collaborate with the wider sales team to achieve business growth and commercial objectives.

Extra Ibiza S.L. – Spain
2024 – 2025

• Managed inbound enquiries received via WhatsApp, website, telephone and social media channels, converting qualified leads into confirmed villa and yacht bookings.
• Conducted outbound sales activity, client follow-ups and re-engagement campaigns to maximise sales opportunities.
• Prepared quotations, negotiated pricing within company guidelines and secured booking deposits and confirmations.
• Coordinated villa and yacht availability, managed booking calendars and maintained relationships with external partners and suppliers.
• Delivered exceptional client service throughout the customer journey, ensuring a premium customer experience before, during and after each booking.
• Maintained accurate CRM records, monitored sales pipeline activity and contributed to seasonal sales planning and team meetings.

Twin Peak Consultancy – Switzerland
2023 – 2024

• Supported business development initiatives by identifying new sales opportunities and acquiring new clients.
• Managed a structured sales pipeline, ensuring consistent follow-up and effective lead conversion.
• Built long-term client relationships through clear communication and a consultative sales approach.
• Achieved sales targets while maintaining high standards of professionalism and customer service.
• Managed client accounts beyond the point of sale, ensuring continued satisfaction and retention.

DW Marketing & Communications Consultancy – Netherlands
2022-2023

• Develop new business opportunities through proactive client acquisition and relationship management.
• Manage the full sales cycle from initial enquiry through to successful conversion and ongoing account management.
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction and repeat business.
• Maintain an organised sales pipeline using CRM systems, ensuring accurate reporting and timely follow-up of opportunities.
• Represent the business professionally while consistently delivering against commercial objectives and sales targets.
• Work independently in a fully remote environment, demonstrating strong communication, organisation and self-management skills.