David Crespo

• Created lesson plans and chose supporting materials to promote positive learning experiences.
• Assessed student performance through tests, quizzes, and other assessments.
• Engaged students through lectures and discussions, increasing classroom interaction to build an inclusive learning environment.
• Used videos, lectures and moderated discussions to engage students during class.
• Facilitated conversations between native English speakers and non-native English speakers.
• Instructed students on ideas and customs in English, conversational English and career planning, social adjustment, and practical life skills.
• Coordinated with language labs and library resources to supplement classroom instruction.
• Built relationships with students of diverse cultural, social, and economic backgrounds.

• Employed kinesthetic, visual, and auditory approaches to make lessons interesting and interactive.
• Planned, organized, and taught lessons for adult English language learners involving listening, speaking, reading, and writing instructional components.
• Fostered a positive learning environment by encouraging students to actively participate in individual and group activities.
• Employed multimedia tools and resources to enhance language teaching for auditory, visual, and kinesthetic learners.
• Taught grammar, writing, listening, and reading in beginner and intermediate proficiency levels.
• Customized instructional plans to meet individual student skill levels and learning styles.
• Mentored and tutored individual students struggling to understand lecture objectives.

• Taught concepts found on standardized tests and built necessary support skills to help students perform well.
• Utilized various teaching methodologies to deliver engaging, interactive learning experiences.
• Instructed students in literature and creative writing to improve comprehension.
• Led self-guided exercises to improve student understanding of spelling, punctuation, style, and pronunciation.
• Fostered a positive learning environment by encouraging students to actively participate in individual and group activities.
• Integrated academic and vocational curricula to help students learn a variety of skills.
• Facilitated conversations between native English speakers and non-native English speakers.
• Encouraged students to practice spoken English through role-plays, debates, and discussions.
• Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.

• Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
• Prepared and graded subject tests for students.
• Tested students' comprehension of subject matter through quizzes, tests, and projects.
• Used videos, lectures and moderated discussions to engage students during class.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Updated and maintained store signage and displays.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Monitored employee performance and identified performance gaps for corrective action.

• Managed scheduling, training and inventory control.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Oversaw financial management, budget management, accounting and payroll activities.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Monitored resource use to achieve set goals within budget constraints.
• Responded to information requests from superiors, providing specific documentation.
• Measured and reviewed performance via KPIs and metrics.

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Handled scheduling for store shifts to achieve adequate staffing.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Monitored employee performance and identified performance gaps for corrective action.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Trained and mentored associates to teach daily tasks and procedures.