Darren Smith
Supply Chain And Customer Service Specialist
Sitges
Summary
Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Business Support Representative
Ashland
Barcelona
06.2017 - 10.2021
- Regulatory & Quality complaints
- Price management
- Customer contracts, Quality and Supply agreements
- Secrecy agreements
- Coordinating technical enquiries
- Sample requests
- SAP & Salesforce
Customer Service Team Lead
Ashland
Barcelona
10.2015 - 06.2017
- Coached new team members on service techniques.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Open order reports/ Consumer calls/ month end closure
- ensuring cleanliness & data accuracy for the team
Consular Assistant
British Consulate
Barcelona
05.2013 - 10.2015
- Providing high quality, professional and efficient consular service to
- Visiting and resident British nationals in Spain
- Customer service – handling counter, telephone and written enquiries from public and local authorities
- Preparing and issuing Emergency passports
- Office Administration/PA work – logging post/faxes, maintain booking system, cashing up duties, budget and expense claims, management information statistic, organising events etc
- Crisis/Contingency – part of the Regional Resilience network
- Prevention & Communication – leading and supporting on P&C activities in the region.
English Language Teacher
Shakespeare Idiomas Palma de Mallorca
02.2013 - 05.2013
- Dealing with many different people, from children to business people
- Working in a small team of teachers I, of course, had to be extremely well organised with my own administration, ensuring that each class was tailored to the individual.
Restaurant Manager
Sorrentos Grill Palma de Mallorca
01.2007 - 01.2012
- My role was varied and I would turn my hand to anything that was required
- Above all ensuring that all guests were satisfied
- I was responsible for hiring seasonal staff as well as dealing with the food and beverage suppliers.
Travel Consultant
Trailfinders
London
01.2002 - 01.2006
- A sales and customer service focused job
- I was required to reach or outperform targets on a monthly basis
- I was consistently one of the best performing sales peopl
Education
BA (Hons) - English & Drama
QMW College, University of London
01.1998 - 01.2001
Skills
Lean Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Support Representative
Ashland
06.2017 - 10.2021
Customer Service Team Lead
Ashland
10.2015 - 06.2017
Consular Assistant
British Consulate
05.2013 - 10.2015
English Language Teacher
Shakespeare Idiomas Palma de Mallorca
02.2013 - 05.2013
Restaurant Manager
Sorrentos Grill Palma de Mallorca
01.2007 - 01.2012
Travel Consultant
Trailfinders
01.2002 - 01.2006
BA (Hons) - English & Drama
QMW College, University of London
01.1998 - 01.2001
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