Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Call Center Manager
7th Circle
12.2022 - 01.2024
Proactively identified opportunities for process improvement, leading initiatives that resulted in increased productivity and reduced costs within the call center operation.
Established team priorities, maintained schedules and monitored performance.
Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
Developed and implemented customer service policies and procedures.
Music Producer & Mixing Engineer
LHM Studio
04.2019 - 08.2022
Supported musicians in developing their unique sound through tailored production strategies and innovative ideas.
Increased album sales for clients by meticulously producing high-quality music that resonated with target audiences.
Collaborated with performers and producers to determine and achieve desired sound for production.
Developed customized project workflows for each client, streamlining the production process and ensuring consistent results.
Provided constructive feedback to artists during songwriting sessions, refining lyrics and melodies for maximum impact.
Optimized sound quality in recordings by utilizing advanced mixing techniques and professional audio software tools.
Hairstylist
AK Peluqueros
06.2018 - 03.2022
Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Developed creative techniques to provide clients with latest hairstyles.
Educated customers on products to maximize benefits.
Determined appropriate hair treatments based on conditions and textures.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Used social media platforms to promote salon and services.