Darina Rudavska
Granada, Loja
Summary
Leveraging 8 years of hands-on experience at the intersection of customer support and product innovation in a fin-tech environment.
Spent 6 years deeply embedded in a single core product, developing strong ownership, product intuition, and end-to-end understanding of customer journeys, workflows, and system dependencies.
Have extensive experience working with CRM systems, SaaS environment, cross-team communication and management, Partner & Platform Ecosystems, educated on Agile (Scrum and Kanban) methodologies, project road maps and SQL databases.
Fluent English (C1), native Ukrainian, fluent Russian and conversational Spanish (B1). Responsible, fast-adaptive personality combined with high communication and analytical skills and constant growth. Mix of high-developed emotional intelligence, teamwork skills along with strong organizational and analytical skills and tech mind.
Overview
8
8
years of professional experience
Work History
Senior CX & Product Insights Lead within SaaS
OneUp Trader
Delaware, USA
04.2020 - Current
Product Feedback & Customer Insights Focus in Digital Fintech Product (Futures Trading Evaluation Services, Prop) | Remote
- Transition of customer issues into new or updated features for IT/Dev teams Performed bugs reports and evaluate them into improvement suggestions, accelerating resolution and reducing repeat issues.
- Account level support, CRM and financial operations, trust ensurance, compliance, and user satisfaction. FAQ contribution and monitoring. Product documentation updates; client and junior support members onboarding.
- Product ownership knowledge, mentorship.
- Customer Feedback & Bug Prioritization Framework: Systematically collected, categorized, and documented recurring customer issues, bugs, and usability gaps from live interactions, creating structured inputs that improved clarity and speed of communication with IT/Dev teams.
Customer Support & E-commerce
Shopify-based Businesses
01.2018 - 02.2020
Managed customer communication and order flows, gaining early experience in user experience, product presentation, and conversion-related friction.
Sales Manager — IT Development Services
Devloop.pro LLC
Khmelnytskyi, Ukraine
06.2019 - 10.2019
Worked with client requirements, using sales strategies and aligned expectations between customers and development teams.
Education
Google Data Analytics Professional Certificate
Coursera
01-2026
SQL Certification
W3Schools
01-2025
Bachelor of Science - Chemistry and Ingineering Tech
Khmelnytskyi National University
Khmelnytskyi, Ukraine01-2020
Skills
- Product management
- Customer engagement
- Customer Success & Pain Point Analysis
- Process Mapping & Optimization
- Jira & Confluence
- Product Feature Validation & Usability Feedback
- Project Management
- Data-Informed Decision Making
- SQL and CRMs knowledge
- Agile (scrum/kanban) methdologies knowledge
- User experience and Client Success
- Technical documentation
- Problem resolution
- Data Analysis and Research
Timeline
Senior CX & Product Insights Lead within SaaS
OneUp Trader
04.2020 - Current
Sales Manager — IT Development Services
Devloop.pro LLC
06.2019 - 10.2019
Customer Support & E-commerce
Shopify-based Businesses
01.2018 - 02.2020
Google Data Analytics Professional Certificate
Coursera
SQL Certification
W3Schools
Bachelor of Science - Chemistry and Ingineering Tech
Khmelnytskyi National University