Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

DARIA POKLAD

Badalona
DARIA POKLAD

Summary

Allow me to provide you with a brief overview of my previous experience. From 2012 to 2018 I worked as a travel manager. I began a career in an ordinary travel agency, where I was responsible for selecting and selling mainly package tours. In 2018 I concluded my employment with a specialized tour operator "Indian Holiday Ukraine", where I created and sold treatment programs in ayurvedic sanatoriums and hotels in India and Sri Lanka, as well as tailored tours and group tours. During this period, I participated in numerous promotional tours, business trips, and self-organized travel.
In 2018 I set up the project MAORI FAMILY, which specializes in the production and sale of corporate gifts. Our clients include Mercedes Benz, JetBrains, the Russian Basketball Federation, the Ministry of Resorts and Tourism of the Republic of Crimea, Mobile Inform Group, Renewal and others.
Currently, I am returning to the tourism industry due to a change of residence and a strong desire to resume my previous role in tourism.
Among my professional strengths I can emphasize customer orientation, ability to listen and understand the needs of the client, ability to solve conflict situations constructively.

My experience as a co-owner and marketing specialist enhances my skills as a travel manager.

I am fluent in three languages: English, Russian, and Ukrainian. Currently, in the process of learning Spanish, with a current level of A2 and working on B1.

Overview

12
years of professional experience

Work History

MAORI FAMILY

Co-founder, Marketing Specialist
02.2018 - Current

Job overview

  • Designing and implementing advertising in Google Ads and Yandex Direct.
  • Negotiating and closing deals. Among our clients are Mercedes Benz, JetBrains (a large international IT-company), the Russian Basketball Federation, the Ministry of Resorts and Tourism of Crimea Republic, Mobile Inform Group, G-Drive and others.
  • Supply and sale of products on Russian marketplaces Wildberries и Ozon
  • Enhancing customer engagement, utilizing email marketing campaigns and newsletters.

Indian Holiday Ukraine

Travel Manager (India, Sri Lanka)
05.2017 - 04.2019

Job overview

  • Developed tailored travel packages for corporate clients.
  • Designed individual and group tours to various destinations in India and Sri Lanka.
  • Selected treatment programs in Indian and Sri Lankan Ayurvedic clinics and hotels.
  • Negotiated competitive rates with international partners to provide cost-effective travel options and better customer service.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Helped customers with passport and visa applications.

Global Travel Solution

Travel Manager
03.2016 - 05.2017

Job overview

  • Developed and sold full travel packages (flights, transfers, hotels, excursions, special services).
  • Created customized tours and itineraries (Europe, Asia, South America).
  • Negotiated favorable contracts with travel agents, hotels, transportation providers, and other suppliers to secure cost-effective deals for clients.

AVN Navigator

Travel Manager
10.2015 - 04.2016

Job overview

  • Organized trips for individual, groups and business travelers (Asia, South America, Europe and Africa).
  • Collaborated with international colleagues to create and promote special travel packages.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.

Exotic Dream

Travel Consultant
05.2012 - 12.2014

Job overview

  • Selected and sold individual and group tours.
  • Sold travel products (package tours, hotels, air tickets, transfers, excursion programs etc);
  • Paperwork (visa application, passports, insurance, etc).
  • Negotiated with tour operators to get better price and services for customers.

Education

Kyiv Academy of Media Arts
Kyiv, Ukraine

from Digital Marketing
12.2018

Projector Institute
Kyiv, Ukraine

from Basic Graphic Design Course
12.2016

Institute of Professional Education
Kyiv, Ukraine

from Hotel And Travel Manager
05.2012

V.I. Vernadsky Taurida National University

Bachelor from International Economy
01.2012

Skills

  • International, domestic travel and medical tourism
  • Travel itineraries including tailored tours and corporate travel
  • Cost calculation
  • Travel package documentation
  • Contract negotiation
  • Travel arrangements
  • Customized travel package
  • Emergency response
  • Transportation booking
  • Client retention strategies
  • Travel insurance
  • Digital marketing
  • Google analytics
  • Google ads
  • Project management

Languages

English
Advanced (C1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Spanish
Elementary (A2)

Timeline

Co-founder, Marketing Specialist

MAORI FAMILY
02.2018 - Current

Travel Manager (India, Sri Lanka)

Indian Holiday Ukraine
05.2017 - 04.2019

Travel Manager

Global Travel Solution
03.2016 - 05.2017

Travel Manager

AVN Navigator
10.2015 - 04.2016

Travel Consultant

Exotic Dream
05.2012 - 12.2014

Kyiv Academy of Media Arts

from Digital Marketing

Projector Institute

from Basic Graphic Design Course

Institute of Professional Education

from Hotel And Travel Manager

V.I. Vernadsky Taurida National University

Bachelor from International Economy
DARIA POKLAD