Daria Barylska
Floor Manager
Marbella
Summary
Enthusiastic, highly motivated, and driven employee with a successful career in the hospitality industry. Experience spans various roles including waitressing, barista, hostess, and bartending, providing invaluable skills applicable in diverse settings. Excelled as a floor manager at a renowned Golf club restaurant in Marbella, honing abilities and discovering passion for service. Seeking a position in a fast-paced environment to expand experience. Adaptable and fully flexible when working as part of a team or individually. Agile and adaptable staff leader with a stellar work history and a motivational approach. Possess an upbeat nature and excel at training employees while leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking mindset and diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Floor Manager
Hacienda Los Naranjos
Marbella
01.2024 - Current
- Managed restaurant inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 18 employees to maintain smooth-running operations of restaurant floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Managed staff scheduling to cover peak times effectively without overstaffing.
- Negotiated with suppliers for better pricing, resulting in cost savings without compromising quality.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Organized events such as weddings and birthdays from 30 up to 200 people.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Professional Waiter
Hacienda Los Naranjos
Marbella
07.2021 - 01.2024
- Memorized 100+ menu items to provide customized recommendations to the guests
- Gained comprehensive experience in providing exceptional customer service
- Handled multiple customer requests and queries in a quick, courteous and professional manner
- Focused on collaborating with colleagues to build an effective relationship to facilitate outstanding service
- Refined my ability to handle disgruntled customers to increase customer satisfaction
- Demonstrated high standards of financial transaction management by producing bills, invoices and collecting credit and cash payments
- Build a good relationship with/and memorized over 300 golf club members and kept a daily track of their accounts in the restaurant to ensure of a proper cash flow
- Participated in service for a wide variety of events including weddings, co-operate functions, and birthday parties
- Memorized and prepared a wide variety of drinks including hot and cold drinks as well as cocktails
- Successfully handled large parties or groups of diners simultaneously in a fast paced environment
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion
- Supported other servers, running food and refilling beverages to meet team goals
- Developed effective relationships with co-workers, management team members and customers through positive communication
- Followed all safety protocols for handling food and beverages according to health department regulations
- Upsold additional items to customers to increase sales
Junior Sous Chef
Cork O'Sullivans Bar
Cork
03.2019 - 06.2021
- Running the kitchen in the absence of the sous chef and head chef
- Helping with the training of new members of staff
- Responsible for stock taking
- Monitor the quality and quantity of food prepared
- Report the need for maintenance to appropriate staff
- Supervised food production processes to guarantee quality standards were met
- Adhered to all health regulations while maintaining a clean and safe work environment
- Monitored supplier performance to ensure timely delivery of fresh ingredients at competitive prices
- Collaborated with Executive Chef to develop strategies for menu planning, ordering, scheduling and training staff members
- Ensured compliance with safety rules by monitoring use of equipment such as ovens, stoves and fryers
- Implemented creative solutions to reduce waste while optimizing labor costs
- Planned special events catering from 20-200 guests ensuring all dietary requirements were met
Chef De Partie
Cork O'Sullivans Bar
Cork
03.2017 - 03.2019
- Preparing, cooking and presenting high quality dishes within the specialty section
- Cleaned and worked according to standard recipes
- Monitoring portion and waste control
- Overseeing the maintenance of kitchen and food
Waitress/Barista
Cork O'Sullivans Bar
Cork
06.2015 - 03.2017
- Provided high standard of customer service in a busy restaurant setting
- Followed all safety and sanitary measures while handling food and beverages
- Prepared a variety of hot beverages for customers at efficient speed
- Maintained and cleaned professional barista equipment on a daily basis
- Maintain general appearance of the restaurant, bar and general working areas
- Maintained and cleaned professional barista Equipment on a daily basis
Education
Fitness Instruction -
Image Fitness
Cork 01.2021 - 03.2021
Level 6 - Culinary Arts
Munster Technological University
Cork 09.2016 - 05.2018
QQI Level 5 Certificate - Professional Cookery
Cork College of Commerce
Cork 09.2015 - 05.2016
Skills
Staff management
Attention to detail
Professionalism
Adaptability
Customer engagement
Recruitment
Shift management
Staff scheduling
Complaint resolution
Customer-oriented
Order delivery practices
Team leadership
Certification
Personal Trainer EQF level 4 Certificate, 10/01/20
Timeline
Floor Manager
Hacienda Los Naranjos
01.2024 - Current
Professional Waiter
Hacienda Los Naranjos
07.2021 - 01.2024
Fitness Instruction -
Image Fitness
01.2021 - 03.2021
Junior Sous Chef
Cork O'Sullivans Bar
03.2019 - 06.2021
Chef De Partie
Cork O'Sullivans Bar
03.2017 - 03.2019
Level 6 - Culinary Arts
Munster Technological University
09.2016 - 05.2018
QQI Level 5 Certificate - Professional Cookery
Cork College of Commerce
09.2015 - 05.2016
Waitress/Barista
Cork O'Sullivans Bar
06.2015 - 03.2017
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