DAPHNE DOMINIQUE ALIVIA
BARCELONA
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
ADM VALUE: FLYING BLUE (AIR FRANCE/KLM)
BARCELONA
06.2024 - Current
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Provided training for new employees on company policies and procedures related to customer service.
- Supervised and motivated customer service teams to maximize business performance.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Evaluated employee job performance and motivated staff to improve productivity.
Head Chef
SAGA COFFEE STORIES
BARCELONA
04.2023 - 11.2025
- Developed innovative recipes to suit complicated dietary requirements for customers.
- Checked quality of food products to meet high standards.
- Ordered food supplies from vendors to maintain adequate stock levels.
- Analyzed financial data related to labor costs, inventory expenses, and menu pricing changes, making recommendations as needed.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
- Monitored quality, presentation and quantities of plated food across line.
Chef De Partie
MANDARIN ORIENTAL HOTEL BARCELONA
BARCELONA
08.2019 - 04.2023
- Checked quality of food products to meet high standards.
- Plated completed foods paying special attention to overall presentation and necessary garnishes.
- Observed food safety and sanitation protocols to reduce germ spread.
- Worked closely with other chefs to coordinate meal preparation activities during busy shifts.
- Monitored food preparation techniques to ensure that high-quality products were served consistently.
Cook
HAWKER 45
BARCELONA
03.2018 - 07.2019
- Checked completed orders for correct quantity and quality.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Used standardized recipes and other instructions to prepare food.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Monitored temperatures of prepared food and cold-storage areas.
Personal Chef
FC BARCELONA FOOTBALL PLAYER
BARCELONA
10.2017 - 01.2018
- Researched new recipes and ingredients to incorporate into meal plans.
- Served meals to clients, providing ingredients and plating information.
- Crafted meals in clients' home kitchens in accordance with food health and safety regulations.
- Expanded awareness of clients' dietary needs, likes and dislikes.
- Handled grocery shopping to pick up necessary items for use in recipes.
Kitchen Intern
MANDARIN ORIENTAL HOTEL BARCELONA
BARCELONA
08.2016 - 08.2017
- Prepared garnishes to complement dishes on menu.
- Observed proper food handling techniques when storing, prepping, and cooking foods.
- Responsible for cleaning up after each shift was complete.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported inventory management by monitoring stock levels and reporting low supplies to the head chef.
Kitchen Intern
HOTEL ARTS RITZ CARLTON
BARCELONA
05.2015 - 05.2016
- Learned how to properly use commercial-grade kitchen appliances such as ovens, grills, mixers.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Provided assistance to cooks in expediting orders during peak hours.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
Education
Bachelor of Science - INTERNATIONAL HOSPITALITY MANAGEMENT
ENDERUN COLLEGES - École Ducasse Manila
PHILIPPINES05-2017
Skills
- Quality control
- Employee training
- Staff supervision
- Customer service
- Performance evaluation
- Staff training
- Problem solving
- Inventory management
- Order processing
- Communication skills
- Time management
- Evaluate performance
- Training and mentoring
- Key performance indicators (kpis)
- Multitasking Abilities
- Continuous improvement
- Employee evaluation
- Adaptability
- Team coaching
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
Catalan
Beginner
A1
Culinary & Event Experience
- Cook, Panoramic Village, Circuit de Barcelona – Formula 1 (June 2024) provided high-quality cuisine in a high-pressure, international event setting
- Instructor, Culinary Tours (March–May 2024): Led hands-on paella classes and curated tapas tours for tourists in Barcelona
- Show Cooking Chef, Philippine Consulate, Barcelona (June 2022): Delivered live culinary presentations for diplomatic events
- Private Chef, Manila (January 2020) executed exclusive private dinner service for elite clientele
Timeline
Customer Service Supervisor
ADM VALUE: FLYING BLUE (AIR FRANCE/KLM)
06.2024 - Current
Head Chef
SAGA COFFEE STORIES
04.2023 - 11.2025
Chef De Partie
MANDARIN ORIENTAL HOTEL BARCELONA
08.2019 - 04.2023
Cook
HAWKER 45
03.2018 - 07.2019
Personal Chef
FC BARCELONA FOOTBALL PLAYER
10.2017 - 01.2018
Kitchen Intern
MANDARIN ORIENTAL HOTEL BARCELONA
08.2016 - 08.2017
Kitchen Intern
HOTEL ARTS RITZ CARLTON
05.2015 - 05.2016
Bachelor of Science - INTERNATIONAL HOSPITALITY MANAGEMENT
ENDERUN COLLEGES - École Ducasse Manila
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