Dan Stephen Hergueta Thuita
Madrid
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
Work History
Operations Manager
Eleven Media Solutions
Madrid
07.2019 - 03.2024
- Developed and implemented operational strategies, directly contributing to an increase in operational efficiency and achieving company growth objectives.
- Led a team of 10 professionals, resulting in improvements in project delivery times and enhanced cross-department collaboration.
- Analyzed existing processes for areas of improvement, including time savings, cost reduction, and resource optimization.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Managed accounts receivable, accounts payable, cash flow, budgeting, forecasting and payroll operations.
Quality Compliance Team Lead
Accenture, Facebook
Dublin
01.2018 - 05.2019
- Built a quality team from scratch, recruiting, onboarding, and training 7 new team members, leading to a significant improvement in software quality metrics.
- Collaborated with senior management to design and develop a proprietary quality assurance tool, reducing defect rates by 40% and increasing product reliability.
- Led defect tracking and reporting, ensuring that 100% of identified issues were resolved within the sprint cycle, contributing to improved client satisfaction.
- Mentored and guided junior team members, enabling a 25% increase in team productivity and enhancing overall performance through tailored coaching sessions.
Senior Quality Assurance Analyst
Accenture, Facebook
Dublin
04.2017 - 12.2017
- Delivered consistent quality improvements by identifying and resolving recurring issues, reducing error rates within the Payments Compliance department.
- Led calibration meetings with the client, implementing action plans that resulted in a 10% reduction in escalations and greater client alignment.
- Maintained and updated the internal knowledge base, which reduced onboarding time for new team members.
Education
Artificial Intelligence applied to process management (100h) -
A.C
Online Course01-2024
Higher National Diploma - Industrial Electronics Technology
Salesianos
06-2008
Skills
- Quality assurance and control
- Recruitment
- Training
- Financial Planning
- Budget Management
- Business Planning
Languages
Timeline
Operations Manager
Eleven Media Solutions
07.2019 - 03.2024
Quality Compliance Team Lead
Accenture, Facebook
01.2018 - 05.2019
Senior Quality Assurance Analyst
Accenture, Facebook
04.2017 - 12.2017
Artificial Intelligence applied to process management (100h) -
A.C
Higher National Diploma - Industrial Electronics Technology
Salesianos
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