Danny James Murdock

A startup SaaS platform providing Virtual Reality as a tool for Medical Professionals working with patients for Mental Health issues, Physical Therapy & Occupational Therapy.

• A successful restructure of the Onboarding process to drive early adoption saw adoption rates go from 25% to 80%. An ongoing review of Onboarding data to adjust processes then saw overall adoption reach 95%.
• Led Engagement and Support Teams and introduced regular team training sessions to expand product and industry knowledge, thus developing a confident team that were well equipped to support customers.
• I then collaborated with HR for the Employee Onboarding, enabling all new-starters throughout the company to start strong.
• Regular reporting of Customer Feedback to the Product Team helped them to identify “quick wins” in areas of improvement that allow for a smoother customer experience using the platform.
• Account Management of large contracts such as the Veterans Association (US) and the NHS (UK), Centre of Excellence (Malaysia), saw the accounts renewed and expanded by an average of 20%
• The development of online courses and training webinars to boost engagement saw a positive correlation between continuous learning and increased usage of the platform
• After the merge with XRHealth was complete I managed a team that provided technical support to customers worldwide and the in-house clinicians based in Boston, Tel Aviv & Melbourne.

Qualifying leads for 8x8 Communications to pass onto the sales team. Good listening skills were required to understand a clients situation. Needs would be identified by exploring ‘gaps’ and their implications.

• I regularly hit the weekly target and was moved to the Adobe Magento team calling EMEA (UKI & Nordics).
• While with Magento, half of the months exceeded the conversion target of NQLs to Active Ops.
• 7 of my leads converted to Active Ops in December 2020.

At Listen I represented charities including UNICEF, Terence Higgins Trust and Friends of the Earth among many others. The quality of the phone-call was always above the outcome of the phone-call.

• Providing training for new starters in a new role which saw a 25% increase in retention of new employees.
• I regularly hit monthly targets, and found myself in the Monthly Top 5 for Quality, five or six times a year.
• In three years I raised £1,131,069 and received a special commendation from Action Aid and THT.

Some of the charities that I represented include Cancer Research UK, NSPCC, British Red Cross, WWF, Macmillan Cancer Support, Save the Children.

• Recognised by Cancer Research UK with Fundraiser of the Month, March 2014
• Awarded with the Silver Fundraising Award by Macmillan Cancer Support, December 2013
• Mentor of the Year 2014 & 2015.

In this position I was the DPS, which made me responsible for all Health & Safety matters in the workplace. Other key responsibilities included recruitment, training, banking, payroll, stock counts and marketing.

• Licensee at the age of 21.
• Awarded the title ‘Best Bar Outside of London’ by GT Magazine in 2008 & 2009.
• Built great relationships with the local student unions, and became an official UB and UWE partner venue.