DANNA MERCHÁN
Barcelona,B
Summary
Proven track record in enhancing sales and customer satisfaction at Louis Vuitton Client Services, adept in digital sales tools and CRM software. Excelled in fostering long-term client relationships and expanding market presence, demonstrating exceptional communication skills and a knack for digital sales forecasting. Achieved significant revenue growth through strategic upselling and effective problem-solving.
Overview
6
6
years of professional experience
Work History
DIGITAL SALES
Louis Vuitton Client Services
05.2023 - 05.2024
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Networked within select groups to increase client base and generate sales.
- Performed various sales transactions, checked on invoices, prepared special orders, and delivered correct merchandise.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Specialist
BARRY CALLEBOUT
11.2022 - 05.2023
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained and managed customer files and databases.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Input order information into system and updated customer accounts to document and track customer orders.
Customer Relations & Sales Ambassador
Rituals Cosmetics
05.2022 - 10.2022
- Collaborated with marketing team to create engaging promotional materials for product launches and campaigns.
- Developed custom solutions tailored to individual client needs, demonstrating expert knowledge of company products or services while maximizing value for customers.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Established long-term partnerships with key clients, resulting in repeat business and increased revenue growth.
- Utilized CRM software to track customer interactions, ensuring timely follow-ups were made and accurate records were kept.
Export Customer Service Coordinator
GENWEC WASHROOM
08.2018 - 03.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Expanded export market presence by identifying and securing new business opportunities.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
Education
Fashion Stylist
New York Institute of Art And Design
Online05.2023
Associate of Arts - Law
Universidad De Gerona
Girona06.2017
Skills
Digital Sales
Digital Sales Training
Digital sales tools
Digital Sales Forecasting
CRM software proficiency
ERP systems experience
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Elementary (A2)
Timeline
DIGITAL SALES
Louis Vuitton Client Services
05.2023 - 05.2024
Customer Service Specialist
BARRY CALLEBOUT
11.2022 - 05.2023
Customer Relations & Sales Ambassador
Rituals Cosmetics
05.2022 - 10.2022
Export Customer Service Coordinator
GENWEC WASHROOM
08.2018 - 03.2022
Fashion Stylist
New York Institute of Art And Design
Associate of Arts - Law
Universidad De Gerona
Similar Profiles
Kemon CraytonKemon Crayton
Client Advisor at Louis VuittonClient Advisor at Louis Vuitton
Justin ChangJustin Chang
Temporary Human Resources Coordinator at Louis VuittonTemporary Human Resources Coordinator at Louis Vuitton
Mariah CruzMariah Cruz
Private Ambassador Assistant at Louis VuittonPrivate Ambassador Assistant at Louis Vuitton