Danilo Martinez
Madrid
Summary
Take-charge professional delivering team leadership and support to business operations for more than 10 years. Dependable and detail-oriented manager with high capacity to oversee multiple tasks and priorities. Broad experience in Family Reunification and URM/UAC Foster Care, including office management, staff development, client relations, and national program monitoring.
Overview
10
10
years of professional experience
Work History
Technical Assistance and Placement Specialist
USCCB Migration and Refugee Services
Washington, DC
2014.09 - 2014.12
- Provided bilingual technical support to internal and external stakeholders for a national family reunification program.
- Responsible for communication with USCCB sub-contractors and the federal stakeholders.
- Provided bilingual client support to individuals in need of assistance with reunification documentation, translation, and on the ground service acquisition.
- Maintained CRM database system for efficient and appropriate record tracking and reporting.
- Reviewed applications and case files, contributing to the placement of unaccompanied minors in appropriate service programs across the country.
- Collaborated on multiple projects determining program capacity, quality assurance, and contract renewal.
Program Specialist
USCCB Migration and Refugee Services
Washington, DC
2015.01 - 2018.08
- Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
- Identified opportunities to improve and enhance program initiatives and operations. Including the development and implementation of new program features to address program and team needs.
- Gathered statistical data and wrote reports on program outcomes.
- Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
- Facilitated educational workshops, meetings and conferences associated with program.
- Developed brochures, newsletters and flyers to create promotional literature for program.
Trainer Manager - Global
goFLUENT
Madrid
2023.06 - Current
- Managing a globally distributed workforce of 50+, and tailoring eLearning solutions to clients' diverse needs.
- Equipping a SaaS platform's corporate trainers with best practices in instructing English, French, German, and other languages to F500 clients.
- Develop and maintain data analytic tools to monitor and improve trainer performance and client satisfaction.
- Facilitate with Operations Recruitment objectives to acquire talent and expertise amongst an international team.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Center Manager
La Casita de Ingles Getafe
Getafe
2019.04 - 2023.06
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Created training modules and documentation to train staff.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed multiple projects and tasks simultaneously while managing client and staff expectations.
- Contributed to and maintains client occupancy rates over 90% for 3 years.
Education
Bachelor of Arts - Spanish And Iberian Studies
Roanoke College
Salem, Virginia, United Stated Of AmericaSkills
- Staff Leadership and Development
- Recruitment and Hiring
- Program Optimization
- Quality Assurance
- Program Evaluation and Monitoring
- Administrative Management
Languages
English, Spanish
First Language
Timeline
Trainer Manager - Global
goFLUENT
2023.06 - Current
Center Manager
La Casita de Ingles Getafe
2019.04 - 2023.06
Program Specialist
USCCB Migration and Refugee Services
2015.01 - 2018.08
Technical Assistance and Placement Specialist
USCCB Migration and Refugee Services
2014.09 - 2014.12
Bachelor of Arts - Spanish And Iberian Studies
Roanoke College
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