Danielle Moran
Summary
Experienced professional with a strong background in sales techniques, and customer service. Demonstrates exceptional relationship management, attention to detail, and effective issue resolution. Proficient in social media marketing, CRM software management, event planning, booking administration, and holiday coordinating. Excellent communication skills combined with destination research expertise contribute to successful project outcomes.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Travel Consultant
Infinity Weekends
Benidorm, Spain
2016.02 - Current
- Generated leads by identifying potential clients through various marketing strategies.
- Improved client engagement for increased lead generation with professional and personalised communication techniques.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Streamlined booking procedures, improving operational efficiency.
- Formulated strategic marketing initiatives to attract new clientele.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Strived to reach set sales and revenue targets.
- Upsold guest experiences to maximise average booking value.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Accounts Payable Assistant
Mercedes Benz UK
Manchester, Greater Manchester
2012.04 - 2016.02
- Reduced processing time by efficiently managing invoices and statements.
- Conducted monthly reconciliations for accurate financial reports.
- Collaborated with suppliers to resolve any discrepancies in billing.
- Facilitated swift resolution of invoice queries, ensuring smooth relationships with vendors.
- Assisted with month-end procedures to ensure timely reporting.
- Handled confidential information responsibly whilst adhering strictly to data protection guidelines.
- Dealt with invoice and payments enquiries, liaising with relevant departments to provide accurate answers.
- Set up new supplier accounts with accurate payment terms and details.
- Reconciled supplier statements to achieve accounts accuracy.
- Sorted, coded and matched large amounts of invoices each month, exceeding department target.
- Liaised with staff to process expense claims.
Education
NVQ Level 1 - Business Studies
Skills Soloutions
Manchester 2009.01 - 2010.01
NVQ Level 2 - Business Studies
Skills Soloutions
Manchester 2010.01 - 2011.01
NVQ Level 3 - Business Studies
Skills Soloutions
Manchester 2011.01 - 2012.01
GCSEs -
Our Ladys RCHS
Oldham 2000.01 - 2005.01
Skills
- Health and Safety Compliance
- Sales techniques
- Customer Service
- Relationship Management
- Attention to Detail
- Social media marketing
- CRM software management
- Event planning
- Booking administration
- Holiday coordinating
- Excellent communication
- Destination research
- Effective issue resolution
Languages
Spanish
Beginner
Affiliations
- Reading
- Travel
- Cooking
- Walking
Accomplishments
Mercedes Benz - Accounts Person Of The Year 2015
Timeline
Travel Consultant
Infinity Weekends
2016.02 - Current
Accounts Payable Assistant
Mercedes Benz UK
2012.04 - 2016.02
NVQ Level 3 - Business Studies
Skills Soloutions
2011.01 - 2012.01
NVQ Level 2 - Business Studies
Skills Soloutions
2010.01 - 2011.01
NVQ Level 1 - Business Studies
Skills Soloutions
2009.01 - 2010.01
GCSEs -
Our Ladys RCHS
2000.01 - 2005.01