Summary
Overview
Work History
Skills
Timeline
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Danielle Garsia

Malaga

Summary

Dynamic Sales Agent recognized for exceptional customer service, conflict resolution, and client relationship management. Proven ability to exceed sales goals while maintaining high levels of client satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Agent

Secure Legacy
Malaga
01.2024 - 03.2026
  • Developed strong client relationships through effective communication and follow-up.
  • Managed customer inquiries and resolved issues promptly and professionally.
  • Maintained up-to-date knowledge of industry trends and competitor offerings.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Engaged customers with professional and polite support, enhancing sales and service experiences.
  • Continuously met sales goals via strategic prospecting.
  • Identified and pursued cross-selling opportunities to maximize customer value and boost sales.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Monitored industry news, developments, and trends related to our products and services.
  • Offered product and service consultations and employed upselling techniques.

Waitress Supervisor

The Boma
Malaga
06.2020 - 03.2024
  • Supervised daily operations to enhance service quality and support team effectiveness.
  • Trained new staff on restaurant procedures and customer service standards.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Monitored health and safety compliance in dining area to uphold regulatory standards.
  • Resolved customer complaints in a timely manner with professionalism.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Assisted bartenders during peak hours to ensure smooth operations.
  • Maintained accurate records of sales transactions and inventory levels.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Reviewed financial reports, including sales data and labor costs, to inform management decisions.
  • Oversaw food preparation, production and presentation according to quality standards.

SEO Content Writer

Orange and Gray
Malaga
01.2017 - 01.2019
  • Researched industry trends to create engaging SEO content for various platforms.
  • Collaborated with the marketing team to align content strategies with business goals.
  • Developed compelling headlines and meta descriptions to enhance click-through rates.
  • Built high-ranking backlinks for growing e-commerce businesses through quality, SEO-driven articles.
  • Analyzed website analytics to identify opportunities for improving the user experience.

Skills

  • Customer service
  • Sales strategy
  • CRM software
  • Product knowledge
  • Conflict resolution
  • Client relationship management

Timeline

Sales Agent

Secure Legacy
01.2024 - 03.2026

Waitress Supervisor

The Boma
06.2020 - 03.2024

SEO Content Writer

Orange and Gray
01.2017 - 01.2019
Danielle Garsia