Daniel Gabriel Stan

• Received phone calls to assist students and potential master candidates in scheduling, rescheduling or canceling appointments.
• Resolved candidates issues in an effective and efficient manner while maintaining company standards of quality service.
• Performed calling campaigns for marketing purposes as assigned by supervisor.
• Provided feedback on performance improvement opportunities in order to enhance productivity levels.
• Responded promptly and professionally to candidates inquiries, requests, and complaints.
• Verified accuracy of data entered into the system prior to updating candidates profiles

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Responded effectively to sensitive inquiries or complaints.
• Scheduled appointments and meetings
• Inventoried and ordered supplies

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Consulted with customers to resolve service and billing issues.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Media monitoring of international relations between South Korea - European Union, South Korea - Romania
• Documentation about specific subject of international agenda
• Provide copy and analysis of media content

Quacquarelli

• Erasmus Program Scholarship Recipient: 1 year at UAM (Universidad Autónoma de Madrid) Law Faculty - Administrative and Political Science Department 2009-2010