Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Daniel Eloy Sierra Moreno

Cloud Engineer - Monitoring And Alerting
Madrid
Daniel Eloy Sierra Moreno

Summary

As a Cloud Engineer in the Monitoring and alerting team, I help to get the Support team to be proactive in restoring the system or spreading the information to the different teams or customers about critical or recurrent issues the system and our customers are facing.

I am passionate about teamwork and that is something that I like to bring everywhere I work. I make an effort to make the workplace comfortable and enjoyable, I do this through transparency and communication with the team. I am not afraid to ask for help outside my team and I am always grateful about learning new skills. Solving puzzles, being creative in solutions, and finding patterns are things that enjoy the most inside and outside the workplace.

Overview

12
years of professional experience
7
Certifications
4
Languages

Work History

Guidewire

Cloud Engineer - Monitoring and Alerting II
04.2023 - Current

Job overview

  • Developing Infrastructure and Infrastructure monitors to observe cloud application health and address problems with agility. Using Datadog, python and terraform.
  • Develop automatic report of weekly alerts extracting metadata to observe weekly highlights, having organized historical of alerts to escalate frequent issues. Using Pagerduty, Google Apps script and Python.
  • Leading and organizing upcoming projects and requirements with agile methods, using JIRA.

Guidewire

Lead Technical Support Engineer
11.2019 - 04.2023

Job overview

  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Trained and coached new team members to take them to speed working with our customers
  • Participate in interview processes to evaluate technical and solution skills directly with candidates
  • Created and lead projects to improve team's communication and performance

Sopra Steria

Developer, Solution Builder 2
02.2017 - 11.2019

Job overview

  • Create and execute functional tests for updates and defects
  • Provide support for bugs for applications in (Shell Linux, Java, SQL)
  • Maintenance for RODOD (Oracle). Module OSM. (XQuery, XML, Java)
  • Development of evolving applications used for telecoms purpose. (Shell Linux, SQL, JAVA)

Grand News Marketing Inc

Community Manager - Data Base Analyst
02.2012 - 01.2017

Job overview

  • Research and select the best articles to post on company Facebook pages. o Prepare weekly posts schedule.
  • Provide product information through personal comments on the post.
  • Client database maintenance.
  • Extract information from sales to make sales database.
  • Analyze sales database and report movements on every country and products to future investments.
  • SEO Positioning

Education

Universidad De Los Andes
Merida, Venezuela

System Engineer - Control And Automation from System Engineering
02.2008 - 2016.10

Skills

Java

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Certification

HashiCorp Certified Terraform Associate (003)

Timeline

HashiCorp Certified Terraform Associate (003)

01-2024

Cloud Engineer - Monitoring and Alerting II

Guidewire
04.2023 - Current

Emergency First Aid at Work

01-2023

Guidewire ClaimCenter

12-2022

Guidewire Integration

12-2021

Guidewire BillingCenter

01-2020

Lead Technical Support Engineer

Guidewire
11.2019 - 04.2023

Java Junior Developer

03-2017

Developer, Solution Builder 2

Sopra Steria
02.2017 - 11.2019

Community Manager - Data Base Analyst

Grand News Marketing Inc
02.2012 - 01.2017

DELF B2

02-2011

Universidad De Los Andes

System Engineer - Control And Automation from System Engineering
02.2008 - 2016.10
Daniel Eloy Sierra MorenoCloud Engineer - Monitoring And Alerting