Daniel Eduardo Morales Munguía
Tegucigalpa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Agent Services Representative
Teleperformance
01.2023 - 12.2023
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Achieved established monthly goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Graphic Design
CEUTEC
Bachelor Ciencias Y Humanidades -
Abundant Life Christian School
11.2018
Skills
- Computer literacy
- Quality assurance
- Decision-making abilities
- Team collaboration
- Account management
- Policy understanding
- Call center experience
Personal information
- Civil Status: Single
- Age: 24 years
- ID number: 0801199920191
- Date of birth: November 6, 1999
Timeline
Agent Services Representative
Teleperformance
01.2023 - 12.2023
Graphic Design
CEUTEC
Bachelor Ciencias Y Humanidades -
Abundant Life Christian School