Daniel Alexandre Viegas
Barecelona
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Proven track record of serving as an effective liaison between companies and their potential and current clients. Organized, detail oriented, and experienced in properly handling customer inquiries.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Amenitiz
Barcelona
09.2023 - Current
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Collaborated with other teams such as marketing, sales, and operations in order to ensure a high level of service for all customers.
- Offered suggestions for new features that would improve the overall experience with our products and services.
- Updated knowledge base articles regularly with relevant content that could help answer common questions from customers.
- Assisted customers with inquiries about products and services via phone, email, and chat.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Google Ad Marketing Consultant
Teleporformance
Barcelona
02.2023 - 09.2024
- Analyzed marketing data to identify trends and develop insights that informed future marketing decisions
- Developed marketing campaigns to increase brand awareness and customer acquisition
- Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives
- Collaborated with marketing team to launch a successful digital marketing campaign.
- Thoroughly researched and assessed target market, identifying industry trends and commercial opportunities.
- Conducted in-depth assessments into company's current marketing strategies to make recommendations on improvements needed.
Advanced client service agent
Wesbank
Johannesburg
04.2021 - 12.2022
- Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible care
- Developed and maintained client relationships by providing excellent customer service
- Developed a system for tracking client preferences and hair history to ensure consistency in service
- Held a dual role encompassing responsibilities as a KYC Consultant and Contact Centre Marketer.
- Ensured client and product retention by delivering pre- and after-sales service through various channels within a contact center environment.
- Resolved customer queries over phone and by email.
Client service Agent
Wesbank
Johannesburg
03.2020 - 04.2021
- Answered incoming calls, maintained client relationships, and resolved customer service issues
- Maintained accurate and detailed records of each client’s treatments and progress, resulting in improved customer service
- Provided excellent customer service and built relationships with clients, resulting in a in client retention.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
Financial Advisor
Envestpro
Johannesburg
01.2018 - 05.2018
- Researched and monitored economic and market trends to identify potential opportunities and risks
- Promoted business to increase customer base and grow revenue.
- Developed and deepened relationships with new and existing clients.
- Provided regular updates on the performance of investments and portfolios, allowing clients to make informed decisions
- Advised clients on retirement planning, investment plans and insurance options.
- Developed and maintained relationships with clients to ensure their ongoing satisfaction with services
Retail Assistant
Kariba Meats
Johannesburg
06.2016 - 12.2017
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Developed and maintained product knowledge to answer customer inquiries and promote sales
- Assisted with the setup and takedown of promotional displays
- Coordinated with vendors to ensure timely delivery of products
- Organized and maintained the store, ensuring a clean and safe environment for customers
- Conducted inventory audits to ensure accurate stock levels and identify areas of loss prevention
Education
Bachelor of Business Administration - Business Management
Regent Business School
Johannesburg2024
Higher National Diploma - Financial Management
Unisa
South Africa2017
Diploma of Higher Education - Personal Financial Management
UNISA
South Africa2017
Higher National Diploma - Business Management
CTI/MGI
Johannesburg2013
Skills
★★★★★ Microsoft Office
★★★★★ Microsoft PowerPoint
★★★★★ Microsoft Excel
★★★★★ Communication Skills
★★★★★ Customer Service
★★★★★ Business English
★★★★★ Quality Assurance
Timeline
Customer Care Specialist
Amenitiz
09.2023 - Current
Google Ad Marketing Consultant
Teleporformance
02.2023 - 09.2024
Advanced client service agent
Wesbank
04.2021 - 12.2022
Client service Agent
Wesbank
03.2020 - 04.2021
Financial Advisor
Envestpro
01.2018 - 05.2018
Retail Assistant
Kariba Meats
06.2016 - 12.2017
Bachelor of Business Administration - Business Management
Regent Business School
Higher National Diploma - Financial Management
Unisa
Diploma of Higher Education - Personal Financial Management
UNISA
Higher National Diploma - Business Management
CTI/MGI
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