Daniela Iliuta

• Deliver best-in-class IT Products with the right balance of external services or assets at the best value for money, risk and speed balance; Delivering quality and Vendor Management capabilities that balance value, cost, risk and speed over time according to IT technology sourcing strategy.

• Lead IT Vendor Governance: define action plans and monitor actions following the company IT Objectives key priorities

• Lead the evaluation of optimal sourcing and pricing options, taking into consideration outsourcing, managed services, cloud, hybrid and insourcing models

• Advise IT Product Group team about appropriate service expectations around timing, execution of strategy and delivery

• Act as "due-diligence" to "check-monitor the services delivered by Vendors

• Demand Management: AppMS services demand, scope & Profile definition, to support product roadmap delivery

• Drive effective usage of Service consumption through Service Catalog. Guide PMs on available services to meet their needs.

• Support Vendors to mitigate any issues (risk management)

• Support & Coach Vendor to gain maturity for providing E2E services independently

• Facilitate Problem Management for the relevant Product Groups(execution by Vendors with Product teams)

• Ensure DevSecOps toolchain implementation and coach both Partners & PMs

• Enable VITOM, generate product optimizations and increase product agility

• Support L1 Transition & market onboarding

• Performance Management: setting targets, Performance Monitoring & Improvements

• Productivity Management - Monitor/Control/Support: AppMS Service Ordering, PO Management, Invoicing & Invoicing accuracy

• Business case monitoring & generate financial efficiencies on TCO for the Product Group

• Define/Drive/participate in Operational review meetings: Operations, Product, Vendors, Region, Market

• Ensure proper partner workforces onboarding by providing specific access to roles and offboarding.

• Manage escalations with & for the relevant Product Group

Act as Project Manager for Application Maintenance activities in Supply Chain (technical SAP upgrades: Support Packs, Kernel upgrades, Hana database upgrades, etc).

• Monitored and tracked project progress to support timely completion.
• Led cross-functional teams to successfully complete IT projects.
• Established and enforced project timelines and deadlines.
• Implemented best practices to drive quality IT project delivery.
• Coordinated with external vendors to deliver IT project components.
• Trained personnel on use of IT tools and applications.
• Generated reports for IT project progress and performance.
• Developed and introduced IT strategies to improve operational efficiency.

Act as Project Manager for technical upgrades

• Define new governance models for managing technical projects in Supply Chain.
• Communicated project plans and progress to key stakeholders and project contributors.
• Partnered with project team members to identify and quickly address problems.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
• Updated customers and senior leaders on progress and roadblocks.
• Monitored and tracked project progress to support timely completion.
• Led cross-functional teams to successfully complete IT projects.
• Wrote, updated and maintained project documentation.

Global SME for O2C NBE Implementation in Italy & Adriatic. May 2017 – Jan 2018

Being an ambassador of the NBE methodology and key principals on the market (Simplification, Standardization, Sharing). Building a bridge between market requirements and new process and technology
- Provide knowledge on the ‘TO-BE’ functional (process, data and organizational) solution model to Key Superuser & LGO
- Drive comparison events to identify the change impacts for the markets
- Change management to help the market NBE team to adopt the new ways of working

Member and coordinator during the Project for Off-shoring the Supply Chain Sustain activities,
ensuring all activities are handed over and well documented for Customer Service activities.

Support for GLOBE Solution sustain activities to meet sustain operations targets and drives continuous improvement initiatives in the sustain area.
Organizes/ executes regional testing of planned and emergency fixes to solutions that are used by markets in productive systems;
Coordinates and supports market testing of planned and emergency fixes to solutions that are used by markets in productive systems;
Prepares and/or reviews functional specifications for changes to solutions that are used by markets in productive systems;
Analyses & resolves tickets;
Cooperates with Applications Delivery Services and GLOBE IS/IT services teams to address technical failures;
Maintains documentation of relevant system changes;
Analyses & approves configuration & batch job changes;
Cooperates & coordinates offshore tasks;
Coordinates housekeeping activities to ensure optimal performance of productive systems;

The Business Solutions Analyst supports GLOBE Solution sustain activities to meet sustain operations targets and drives continuous improvement initiatives in the sustain area.

• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Coordinates housekeeping activities to ensure optimal performance of productive systems;
• Analyses & approves configuration & batch job changes; Cooperates & coordinates offshore tasks;
• Maintains documentation of relevant system changes;
• Cooperates with Applications Delivery Services and GLOBE IS/IT services teams to address technical failures;
• Prepares and/or reviews functional specifications for changes to solutions that are used by markets in productive systems;
• Coordinates and supports market testing of planned and emergency fixes to solutions that are used by markets in productive systems;
• Organizes and executes RBS testing of planned and emergency fixes to solutions that are used by markets in productive systems;

Main activities and responsibilities:

• Ensure availability of Nestle products on Shelf by:
  -delivering to Customer’s requirement or providing workable plans to deliver the same end result
  -gaining a good insight into the Customer’s operations and Supply Chain to the shelf
  - identifying root causes of non-availability of stock due e.g. price change, store ordering system change, DC, promotional forecast error and putting in place sustainable solutions to prevent future occurrences
  -investigating, communicating and resolving out of stock & availability issues at store and distribution centres
  -reviewing progress on agreed KPI scorecard
  
• Ensure an efficient, timely, smooth flow of orders is received by Nestle and the DCs by:
  -daily placement of Nestlé’s orders and order review parameters
  -reviewing and maintaining Customer Master Data
  
• For Collaborative Planning projects, maintain Customer forecast accuracy on Nestle SKUs and work towards improving the same by:
  -investigating demand deviations, re-forecasting as needed using sales and historical trend data
  -communicating and working closely with Demand Planners
  -organizing key meetings, challenging assumptions and ensuring agreement on initial forecast and communication to all parties involved
  
• Deliver supply chain excellence through identification and implementation of continuous improvement projects

Main activities and responsibilities:

• Receive and process orders for a given number of customers
• Responsible for accurate order entry, check and avoid doubled orders and respecting order cycle
• Manage all customer queries as single contact point for all non-commercial issues
• Develop and maintain an effective and professional working relationship with internal (Nestle) and external contacts, in order to maximize service level and customer satisfaction.
• Analyze the reasons of non-deliveries and look for possibilities for better customer service level
  Produce and communicate reports about failures and exceptions from order cycle. Propose measures for avoid non-standard situations
• Follow the instructions about stock allocation for promotional and critical lines, and ensure orders are managed within given guidelines, when such recommendations may occur
  Investigate and solve claims according with the procedure in place, together with customer and the other Nestle teams involved
• Tracking of claims by reason codes and propose measure for decreasing the number of invoice correction
  Jointly work with direct Supervisor for achieving the agreed common objectives and reaching targets