Daniela Aguilar Talamante
Hermosillo
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Reliant Energy, leveraging excellent communication and upselling techniques. Adept at building relationships and exceeding targets through effective team collaboration and guest relations management. Demonstrates a warm and adaptable approach, significantly contributing to team success and client base expansion.
Overview
6
6
years of professional experience
Work History
Junior Waiter
Princess Cruises
Santa Clarita California
08.2023 - Current
- Developed strong multitasking skills by simultaneously attending to several tables of diners.
- Contributed to increased restaurant sales by upselling menu items and making personalized recommendations based on customer preferences.
- Strengthened communication skills through daily interactions with both guests and restaurant staff.
- Resolved guest complaints professionally, working efficiently to address concerns and maintain a positive dining environment.
- Enhanced customer experience by providing friendly and efficient service during busy shifts.
Sales Agent
Reliant Energy
Houston, USA
08.2018 - 12.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Cullinary And Restaurant Managment - Food Services Management
Universidad Durango Santander
Hermosillo, Mexico02.2019
Skills
- Guest Relations
- Sales Techniques
- Upselling techniques
- Guest Relations Management
- Compliance standards
- Item promotion
- Teamwork and Collaboration
- Warm and Friendly
- Time Management
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Excellent Communication
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Computer Skills
- Word
- Excel
- PowerPoint
- Microsoft Office
- Google Docs, Sheets, Drive and Forms
- SAP
Timeline
Junior Waiter
Princess Cruises
08.2023 - Current
Sales Agent
Reliant Energy
08.2018 - 12.2022
Cullinary And Restaurant Managment - Food Services Management
Universidad Durango Santander