Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic
DANIEL PONS STILL

DANIEL PONS STILL

Barcelona

Summary

Seasoned compliance operations professional with 25 years in developing scalable solutions for global organisations. Expertise includes leading compliance initiatives, implementing training programmes, drafting policies, and creating reporting frameworks. Experience in compliance programme management and governance within regulated environments, coupled with effective stakeholder management and structured workstream delivery in fast-paced settings.

Overview

3
3
Languages
25
25
years of professional experience

Work History

Manager, Compliance Programs & Operations

Amazon Services
Barcelona
06.2024 - 02.2026
  • Critical member of Amazon's EU compliance operations team - shaping, executing, and continuously improving global compliance programmes across a 100+ person function processing 1M+ annual decisions.
  • Translated strategic priorities into structured workstreams, drove cross-functional coordination across multiple stakeholders, and led governance and reporting for senior leadership.
  • Led end-to-end delivery of global compliance initiatives - developing and deploying training programmes, drafting and updating policies and related documents, and driving rollouts across the EU organisation.
  • Translated strategic compliance priorities into structured execution plans - defining workstream ownership, milestones, and accountability frameworks across cross-functional teams.
  • Designed and deployed comprehensive compliance training programmes for 500+ specialists - covering regulatory obligations, policy requirements, and operational procedures with measurable competency outcomes.
  • Drafted, updated, and maintained compliance policy framework across 60+ critical workflows - ensured consistency, regulatory alignment, and operational relevance.
  • Acted as interface between compliance, operations, and technical stakeholders for compliance tool development - defining operational processes supporting tool usage and driving adoption across the organisation.
  • Developed and maintained reporting frameworks and KRI dashboards - preparing structured inputs for senior leadership and governance committees, ensuring consistency and quality of data and outputs.
  • Identified process improvement, standardisation, and automation opportunities - implemented scalable operating model improvements that reduced operational defects.
  • Coordinated with multiple stakeholders and regions - partnered with Product, Legal, Tech, and Operations to deliver compliance programme outcomes in a fast-paced environment.

Compliance Operations & Programme Manager

Amazon Spain Services
Barcelona
02.2022 - 06.2024
  • Designed and implemented compliance operating model improvements - standardising processes across 60+ workflows and establishing governance infrastructure for audit-readiness.
  • Built centralised policy and procedure library to ensure consistent and scalable execution of compliance programmes across EU organisation.
  • Developed and deployed compliance training curriculum for ~500 specialists - translating complex regulatory requirements into accessible, practical training content.
  • Scaled EU compliance operations by designing operating models, training curricula, and governance frameworks that embedded compliance programme discipline in a rapidly growing organisation.

Compliance Programme Lead

Amazon Spain
El Prat de Llobregat
03.2020 - 02.2022
  • Developed governance architecture for the compliance programme, covering over 60 workflows, and trained more than 60 specialists to achieve 100% SLA compliance during peak operations in 2020.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.

Compliance & Risk Consultant

Indra BPO / Banc Sabadell
Barcelona
04.2017 - 04.2018
  • Led compliance programme workstream for migration of 1.3B records (5.2M customers), translating complex regulatory requirements into operational execution plans and coordinating engineering, compliance, and legal teams to ensure successful implementation.
  • Managed structured workstream delivery for complex multi-jurisdictional banking transformation, ensuring 100% regulatory adherence while facilitating collaboration across diverse teams.
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.

Compliance & Payments Specialist

Hewlett Packard Enterprise (CaixaBank)
Barcelona
09.2015 - 04.2017
  • Executed compliance programme for CaixaBank's international banking operations, maintaining zero regulatory breaches over 2 years.
  • Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
  • Maintained accurate documentation to meet programme requirements and contractual obligations.

Senior Compliance Analyst & Team Lead

Citibank
Barcelona
09.2000 - 06.2014
  • Managed compliance programme governance within a global matrix organisation for 14 years, ensuring zero regulatory breaches.
  • Led team to enhance compliance programme performance (2012-2013), developing frameworks that improved service delivery by 25%.
  • Contributed to $1.8T Morgan Stanley/Citi migration, ensuring compliance programme continuity across 1.3M accounts.
  • 14-year career building deep compliance programme management expertise within one of the world's most regulated financial institutions - spanning Consumer Banking and Stock Plan Services across a global matrix organisation.

Education

B.A. (Hons) - European Economics & Spanish

Nottingham Trent University
UK
01-1998

A Levels - Sociology, Economics, Spanish

Cardinal Newman College
Hove, UK
01-1994

Skills

  • Compliance programme management
  • Regulatory compliance
  • Policy Drafting & Rollout
  • Strategic execution
  • Reporting frameworks
  • Process optimisation
  • Project management
  • Project coordination
  • Matrix organisation navigation
  • Stakeholder management
  • Strategic execution
  • Stakeholder management

Languages

English
Spanish
Catalan

Custom

linkedin.com/in/danpons

Timeline

Manager, Compliance Programs & Operations

Amazon Services
06.2024 - 02.2026

Compliance Operations & Programme Manager

Amazon Spain Services
02.2022 - 06.2024

Compliance Programme Lead

Amazon Spain
03.2020 - 02.2022

Compliance & Risk Consultant

Indra BPO / Banc Sabadell
04.2017 - 04.2018

Compliance & Payments Specialist

Hewlett Packard Enterprise (CaixaBank)
09.2015 - 04.2017

Senior Compliance Analyst & Team Lead

Citibank
09.2000 - 06.2014

B.A. (Hons) - European Economics & Spanish

Nottingham Trent University

A Levels - Sociology, Economics, Spanish

Cardinal Newman College
DANIEL PONS STILL