Daniel Patino

• User support and resolution of Level 1 incidents for: operating system, Office suite (Word, Outlook, etc.), Active Directory, licenses, certificates, Microsoft O365.
• User unlock/password reset and permission assignment.
• Identity provisioning (onboarding, offboarding, modifications).
• Printer configuration and troubleshooting.

• Assistance to users and provision of preventive cybersecurity services and reactive services in case of a security incident for small businesses.
• Support via phone calls, chats, remote connections, and/or emails.
• Incident management using a ticketing tool.
• Technical support in Spain, Italy and Latam.

• Handle technical support requests via phone or email from users and technicians.
• Resolve incidents or queries remotely.
• Troubleshoot and manage basic software and hardware issues.
• Manage user onboarding and offboarding.

• Install and configure the technology to be used in the company's branches, that is, equipment, programs, and applications.
• Resolve incidents using a ticketing tool. Perform diagnostics of hardware and software malfunctions.
• Support in the Italian language.