Daniel Munck
Norrköping/Ibiza
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hotel Brand Partnerships Executive Support position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
BLUE GUIDE MANAGER
TUI BLUE
04.2023 - Current
- Currently overseeing in total well performing team of 13 staff members, from Holiday Reps into Guest Relations, TUI Kids Club, Sports and Fitness to Entertainment.
- I have delivered staff trainings across other departments like Food and Beverage/Restaurant staff, Reception, Housekeeping and Maintenance
- I have implemented new service models and created more pleasant working environment where we are having already up to date -15% less resignations, compared to last years.
- Our hotels customer satisfaction has historically never been scoring as high as today and we are meeting our targets both in Customer Satisfaction as well as Sales, which is something what has not been seen in past 5 years in this unit.
Service Support Supervisor
TUI Service AG
04.2022 - 03.2023
- In April when I started, I was working as Service Support Representative/Supervisor as I oversaw international team of 8 other Service Support Representatives.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Our daily tasks included managing all the welfare incidents and accidents across the island of Rhodes in Greece, as well as supporting our Contact Center agents in our online service only units.
- Through out the season I was in charge of staff training, on-boarding, coaching and mentoring my staff to their role and conducting consistent assessments and development plans.
- I also took part in multiple workshops and projects to improve our Service model, In-resort Sales and Staff wellbeing.
Service Representative
TUI AG
10.2017 - 12.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer online messages to answer questions about products and services.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
VIP Driver
Kovanen Yhtiöt, taksinkuljettajat Oy
03.2017 - 10.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Military Police Platoon Leader
Coastal Bridgate
01.2016 - 12.2016
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
Skills
- Great skills in Human leading and supplier relations
- Highly organized
- Data led
- Self Driven and motivated
- Very good digital knowledge over Social Media platforms as well as SAP network and Microsoft 365 package
- Experienced in On-boarding and training new colleagues
- Good Concept Knowledge
Languages
Finnish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swedish
Upper intermediate (B2)
Timeline
BLUE GUIDE MANAGER
TUI BLUE
04.2023 - Current
Service Support Supervisor
TUI Service AG
04.2022 - 03.2023
Service Representative
TUI AG
10.2017 - 12.2022
VIP Driver
Kovanen Yhtiöt, taksinkuljettajat Oy
03.2017 - 10.2017
Military Police Platoon Leader
Coastal Bridgate
01.2016 - 12.2016
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