Daniel Manzano Baglietto
Madrid
Summary
Proven leader in customs import supervision with a history at European Air Transport Leipzig (DHL), adept in trade and customs compliance. Excelled in enhancing import processes, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in Microsoft Office and employee management, demonstrating exceptional organizational and communication abilities.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customs Import Supervisor
European Air Transport Leipzig (DHL)
2023.11 - Current
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Supervised and transmitted accurate documentation to governmental agencies for import activities.
- Supervised the management of files and quality of service given to customers by employees of the company under my charge.
- Coordinated company product shipments and international transactions to eliminate freight delays.
Customs Import Agent
Air European Transport Leipzig (DHL)
2020.10 - 2023.11
- Attending customer calls and making contacts with customers through phone and email, in order to inform them about the documents that must be provided to Customs for import purposes, and to inform them about duty rates to be paid.
Telephone Banking Manager
Telemark Spain S.L.
2019.03 - 2019.07
- Customer service manager, providing support to customers by helping them navigate through Bankinter's website.
- Offering telephone banking services to Bankinter customers, such as national/international transferences and management of their debit/credit card limits.
Insurance Claims Processor
Asitur Asistencia S.A.
2018.07 - 2018.10
- Worked with claims adjusters and examiners to expedite processing in alignment with procedure.
- Evaluated and settled complex insurance claims in strict timeframes.
- Improved customer satisfaction by providing prompt, courteous, and knowledgeable assistance during the claims process.
English to Spanish Translator
Yumping S.L. Adventure
2017.07 - 2017.10
- Text translation, for a multiadventure company , translating offers in it's website from the Spanish language to English.
Education
English Literature Degree
Madrid, Spain 2015.09 - 2020.05
Bachelor of Arts -
I.E.S Mirasierra
Madrid, Spain06.2013
High School Diploma -
Faith Chistian Academy
Philadelphia, US.06.2011
Skills
- Microsoft Office (Word,Excell,Powerpoint)
- Customs classification
- Quality control and supervision of employees managements
- Incoterms Knowledge
- Trade Compliance
- Customs Compliance
- Import Regulations
Musical production
I like to make Rap instrumental beats for my personal enjoyment.
Timeline
Customs Import Supervisor
European Air Transport Leipzig (DHL)
2023.11 - Current
Customs Import Agent
Air European Transport Leipzig (DHL)
2020.10 - 2023.11
Telephone Banking Manager
Telemark Spain S.L.
2019.03 - 2019.07
Insurance Claims Processor
Asitur Asistencia S.A.
2018.07 - 2018.10
English to Spanish Translator
Yumping S.L. Adventure
2017.07 - 2017.10
English Literature Degree
2015.09 - 2020.05
Bachelor of Arts -
I.E.S Mirasierra
High School Diploma -
Faith Chistian Academy
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