Daniel Lia Alves
Madrid
Summary
Encouraging professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Service / Asset Productivity Analyst
CHEP PALLECON
06.2021 - Current
- Increased Asset Turnover for intermediate bulk containers business in Europe through leading implementation of cost-effective solutions for assets recovery across Europe covering over 1K clients
- Eliminated resource waste through monitoring and improved controls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service, Business Productivity & Intelligence Analyst
BRAMBLES - CHEP PALLECON
06.2020 - 05.2021
- Designed cross-departmental processes to increase work efficiency within the business unit -
- Creating dashboards for KPI monitoring and clients' account health -Automation of manual time-consuming tasks and implementing weekly schedule tasks across departments
- Implemented tools and used resources to identify trend behaviors to improve individual and team performance
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Customer Service / Asset Management Specialist
BRAMBLES - CHEP PALLECON
01.2019 - 05.2020
- Implemented Asset Management Program for Inbound solutions in Europe (collection engine, audit plan, logistic processes)
- Created Customer Onboarding Process for European clients
- Building strong interdepartmental relationships to ensure adequate service level towards our clients
- Controlled asset losses by developing and monitoring proactive strategies.
Accounts Receivable Specialist
CIGNA GLOBAL HEALTH BENEFITS
04.2017 - 12.2018
- Lead Accounts Receivable for Europe: billing, cash collections, cash application, reconciliation and analysis
- Minimized aging accounts by monitoring open balances and pursuing payments
- Improved budgeting processes by collecting, compiling and forecasting data.
Education
Bachelor of Science - Science - Economics
FMU UNIVERSITY
Sao Paulo12.2013
Course in Financial Statements Analysis -
FIPECAFI – SAO PAULO
Sao Paulo10.2013
Associate of Applied Science - Applied Statistics in Social Science
USP
Sao Paulo01.2010
Skills
- Advanced MS (Excel, Power BI, Power Point)
- Solution development
- Analytical thinking
- Data analysis
- Problem solving
- Self-starter
- Relationship building
- Customer Retention Strategies
- Productivity Standards
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Dutch
Upper intermediate (B2)
Timeline
Customer Service / Asset Productivity Analyst
CHEP PALLECON
06.2021 - Current
Customer Service, Business Productivity & Intelligence Analyst
BRAMBLES - CHEP PALLECON
06.2020 - 05.2021
Customer Service / Asset Management Specialist
BRAMBLES - CHEP PALLECON
01.2019 - 05.2020
Accounts Receivable Specialist
CIGNA GLOBAL HEALTH BENEFITS
04.2017 - 12.2018
Bachelor of Science - Science - Economics
FMU UNIVERSITY
Course in Financial Statements Analysis -
FIPECAFI – SAO PAULO
Associate of Applied Science - Applied Statistics in Social Science
USP
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