Daniel Burke
Belfast
Summary
Dynamic Area and Store Manager with a proven track record at Iceland, adept in operations management and team development. Excelled in fostering client relationships, boosting customer satisfaction, and driving sales productivity. Skilled in multi-unit management and staff leadership, consistently exceeding targets through strategic initiatives and cost control.
Overview
22
22
years of professional experience
Work History
Area Manager
Iceland
12.2020 - 06.2024
- Developed strategic initiatives for improved operational execution.
- Managed budgets to align with organizational goals.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Supervised various locations, enforcing high-quality standards of operation.
- Built relationships with customers and community to establish long-term business growth.
Store Manager
Iceland
01.2002 - 12.2021
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
GCSE -
St Andrews
Worthing 05.1996
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Controlling costs
- Customer relationship management
- Multi-unit management
Accomplishments
Awarded a BEM on the Queens new years honours list for services to retail specificity around my innovation during COVID 19 which changed how all National UK retail business operated during this time.
Attended the Kings coronation held in Westminster Abby. Special invitation as part of my BEM honour though achievements in work. This also included a visit to Buckingham Palace for a Garden party
Represented Iceland at their 50 year anniversary
which involved a visit from King Charles to Deeside head office, this included a tour of the office and one to one interaction
Area manager of the year 2022/2023
Timeline
Area Manager
Iceland
12.2020 - 06.2024
Store Manager
Iceland
01.2002 - 12.2021
GCSE -
St Andrews
Similar Profiles
Ella HolmesElla Holmes
Customer Assistant at IcelandCustomer Assistant at Iceland
Andrew WrenAndrew Wren
Duty manger/ supervisor at IcelandDuty manger/ supervisor at Iceland
Kelly BrownKelly Brown
Store manager at IcelandStore manager at Iceland