Dalia Azmy Yowakim
Summary
A challenging professional position within a dynamic company that will enable me to use my capabilities, languages and communications skills, national and international experience and to offer a professional growth while being resourceful, innovative and flexible.
Overview
32
32
years of professional experience
Work History
General Manager
medical private company
Madrid
01.1999 - Current
- Setting up procedures and policies for visitors
- Organizing and ensuring that all procedure are conducted in a professional way
- Delegated work to staff, setting priorities and goals.
- Making plans and preparations for meetings, events and conferences
- Keeping inventory and ordering office materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Responsable of the Health Department
United Arabes Emirates Embassy
Madrid
01.2010 - 01.2011
- Reporting directly to her Excellency the Embassador of the United Arab Emirates
- In charge of meeting the VIP patients, accompanying them to the hospitals and Coordinating with the Public Relation department to make sure that all their requests are fulfilled in a professional way.
- Organizing the visitors arrivals, making sure that they are met at the airport and transported to the hotel in a timely manner
- Translating for Diplomatics and patients
- Coordinating with our representatives for hospital visits
- Issuing sales reports and preparing invoices
- Maintaining the general filing system and file all correspondences
- Organizing meetings and events.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Tour Operator
multinational travel agency "Thomas Cook"
Cairo
03.1992 - 02.1996
- In charge of all special "Incentives Groups" and VIP clients, ensuring that all their requests are fulfilled in a professional way
- Responsible of all reservations (hotels, flights, transfers, tour guides, sightseeing tours etc)
- Ensure booking files are completed and updated
- Raise invoices to agents, clients as required
- Issue sales report for every tour, showing the cost of item, margin and net profit
- Keep up to date with developments in hostels, cruises, programs...etc in order to maintain high standard of services
- Promoting and marketing of Thomas Cook packages.
Education
E-Commerce Course -
01.2012
Personal Image -
01.2008
Spanish language- Level 3 -
01.1999
Spanish language- Level 2 -
01.1998
Spanish language- Level 1 -
01.1995
Client’s Satisfaction -
01.1993
M.D. - French Language and Literature
Cairo University
12.1991
Egyptian Diploma -
Private French School 'Mere De Dieu'
12.1987
Skills
- Training & Development
- Critical Thinking
- Customer Service
- Computer Skills
- Quality Assurance
- Leadership
- Problem Resolution
- Flexible and Adaptable
- Decision-Making
- Fluent in Languages
- Collaboration
- Customer Relations
- Project Management
Others
- Member of the Arab Diplomatic Women Association in Madrid.
- Member of the American Women Association in Madrid.
- Coordinator and volunteer work in the The Sovereign Order of Malta.
- Travel, tennis, padle, music, decoration.
Personal Information
- Date of Birth: 02/18/1970
- Gender: Female
- Nationality: Spanish
Languages
Arabic
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Proficient (C2)
C2
Timeline
Responsable of the Health Department
United Arabes Emirates Embassy
01.2010 - 01.2011
General Manager
medical private company
01.1999 - Current
Tour Operator
multinational travel agency "Thomas Cook"
03.1992 - 02.1996
E-Commerce Course -
Personal Image -
Spanish language- Level 3 -
Spanish language- Level 2 -
Spanish language- Level 1 -
Client’s Satisfaction -
M.D. - French Language and Literature
Cairo University
Egyptian Diploma -
Private French School 'Mere De Dieu'
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