Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Daira Jael Barreto

Daira Jael Barreto

Barcelona

Summary

Active, responsible, and independent person. Ability to make decisions, ease of teamwork, and persistence to achieve the desired results.

Overview

7
7
years of professional experience

Work History

Waitress Trainee

Lady Dumpling
Barcelona
01.2024 - Current
  • • Direct customer service at the counter, taking orders and managing payments.
    • Organizing takeout orders and prompt service during peak hours.
    • Supporting the kitchen with basic tasks such as assembling trays, restocking, and cleaning.
    • Coordinating with colleagues to maintain a smooth workflow.
    • Frequent interaction with foreign customers; use of English in common situations.

Call Operator

RRAC
Barcelona
12.2022 - 07.2023
  • Handling incoming and outgoing calls.
    Advising clients on products and services.
    Managing policy registrations, cancellations, renewals, and modifications.
    Recording and tracking incidents and complaints.
    Resolving general questions and inquiries.

Customer Service Cashier

Servi Gestio
Barcelona
10.2020 - 11.2021
  • • I answered calls from customers with questions or problems related to electricity, gas, and internet services.
    • I opened incidents and followed up on them until they were resolved, in coordination with the technicians.
    • I recorded information in an internal database and updated the status of each case.
    • I responded to emails with simple solutions or explanations about bills.
    • I sometimes communicated in English with foreign clients or tourists on temporary contracts.

Waitress Supervisor

Restaurant Gaudi 20
Barcelona
10.2020 - 11.2021
  • • Customer service in the dining room and on the terrace, explaining the menu and answering questions courteously.
    • Taking orders, serving tables, and collecting payments at the register.
    • Resolving minor customer conflicts (wrong orders, delays, etc.) in a calm manner.
    • Cleaning tables, controlling stock, and assisting in the kitchen at specific times.
    • Regular interaction with tourists, speaking English in real-life situations.

Customer Service Representative

Online Shop Handmade Products
Barcelona
06.2019 - 11.2019
  • • Order management and support via email and social media.
    • Shipment tracking and incident resolution.
    • Constant communication with suppliers and customers.
    • Bilingual support (Spanish and English)

Sales Assistant

Druni Perfumerias
Barcelona
05.2018 - 02.2019
  • My responsibilities included serving customers, advising them on product selection, managing sales at the cash register, taking inventory, restocking shelves, and keeping the work area organized and clean. I was also responsible for answering questions and ensuring a satisfactory shopping experience for customers.

Education

High School Diploma -

Laia L'arquera
Barcelona
06-2014

Skills

  • Customer service
  • Order management
  • Payment processing
  • Menu knowledge
  • Conflict resolution
  • Team coordination

Affiliations

  • In my free time, I enjoy activities that combine creativity and focus, such as art and design.
    I like to stay active by learning new digital skills or exploring online tools.
    I practice English regularly to improve my fluency and be able to communicate comfortably in international work environments.
    I value teamwork, so I often participate in collaborative projects or help others where I can.

Timeline

Waitress Trainee

Lady Dumpling
01.2024 - Current

Call Operator

RRAC
12.2022 - 07.2023

Customer Service Cashier

Servi Gestio
10.2020 - 11.2021

Waitress Supervisor

Restaurant Gaudi 20
10.2020 - 11.2021

Customer Service Representative

Online Shop Handmade Products
06.2019 - 11.2019

Sales Assistant

Druni Perfumerias
05.2018 - 02.2019

High School Diploma -

Laia L'arquera

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Daira Jael Barreto