Iana Zolotarova
Real Estate Agent
Torrevieja,Alicante
Summary
Results-driven and detail-oriented individual with a deep interest in real estate, seeking to launch a career as a real estate agent. I have diverse international experience, having lived in six countries: the USA, the Netherlands, China, Mexico, Canada, and Spain. This has helped me develop exceptional communication and interpersonal skills in four languages. I am eager to apply my background, passion for real estate, and commitment to excellence in a dynamic real estate environment. I am ready to contribute to a team and build a successful career in the industry.
Overview
6
6
years of professional experience
Work History
Account Manager
Accurate Realtime
04.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to enhance customer engagement with the brand.
- Negotiated prices, terms of sales and service agreements.
Software Tester
Xiaomi Inc.
02.2021 - 04.2023
- Improved software quality by executing thorough test cases and identifying critical defects.
- Enhanced the user experience by conducting usability testing and providing actionable feedback to the development team.
- Collaborated with cross-functional teams to ensure seamless integration of software components, resulting in increased system reliability.
- Boosted product stability by identifying and reporting software bugs for timely resolution, minimizing negative customer impact.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
English Teacher
Sea Dragon Education
02.2018 - 06.2020
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Improved classroom management by implementing consistent routines and setting clear expectations for behavior.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.
Education
Bachelor of Arts - Philology
Donetsk National University
Donetsk, Ukraine06.2014
Skills
- Communication Skills
- Attention to Detail
- Excellent Customer Service
- Time Management
- Proactivity
- Adaptability
- Team Training
- Negotiation Skills
- Upselling
- Client Needs Assessment
- Strong Organizational Skills
Languages
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Account Manager
Accurate Realtime
04.2023 - Current
Software Tester
Xiaomi Inc.
02.2021 - 04.2023
English Teacher
Sea Dragon Education
02.2018 - 06.2020
Bachelor of Arts - Philology
Donetsk National University
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